← Customer 13160449

#37077 1Password

Customer Reply 2 Normal Created Jan 30, 2026, 5:05 PM
System (internal) Jan 30, 2026, 5:05 PM 
Created from Lead: https://artichoke.shield.syncromsp.com/leads/39278107/convert
Check-in (internal) Jan 30, 2026, 5:05 PM 
Hi Peet,

When Mark uses 1Password to try to login to his Clio app, he is prompted to sign in with Microsoft, he enters his email, and then it goes back to the login page without getting his password. Do you know if what we can do to fix this? Alternatively, is there a way to remove the 1PW one-time passcode from his Clio account so he can login to the app?

Thanks!
Artichoke Support - Peet (internal) Jan 31, 2026, 6:32 PM 
Shea,

Sorry wan't able to catch this yesterday. I checked Mark's desktop and it's signing in correctly. While i can't get the exacet failure. If for some reason 1Pass is stuck like you're describing, the OTP (rotating 2fa code) can be grabbed off a phone signin or a https://wmslaw.1password.com signin.

Please let me know if this is happening anywere/with anone else and I can take a deeper dive.

Thanks.Peet
customer-reply (internal) Feb 2, 2026, 3:27 PM 
His desktop was working fine. It was the Clio app on his phone that was having the problem.

From: Artichoke Support - Peet <[email protected]>
Sent: Saturday, January 31, 2026 11:33 AM
To: Shea Mann <[email protected]>
Cc: Mark Williams <[email protected]>
Subject: 1Password (message id: 104410889)
Artichoke Support - Peet (internal) Feb 2, 2026, 11:07 PM 
Ah, I see where you're coming from. You'd think "Clio app" should always mean a phone "app", but most saas products also refere to their products as an "app". Without a valid Clio login with MFA I'd have a hard time pining down the issue. I'm sorry for the misunderstanding.

However, you're describing that he's being redirected for 1password login. I'm wondering if logging into 1password first (which should only need to redirect to M365 once every 14 days) just to make sure there's no issues with 1password auth. Then log into the Clio app.

Let me know if that clears the issue.

Cheers.Peet
customer-reply (internal) Feb 2, 2026, 11:07 PM 
I am travelling this week and may be delayed in responding; returning Feb. 9. Thank you.