#37042 Unable to add to outlook groups

Resolved Created Jan 26, 2026, 7:40 PM Resolved Feb 10, 2026, 4:10 PM

System (internal) Jan 26, 2026, 7:40 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/39141726/convert

Check-in (internal) Jan 26, 2026, 7:40 PM

Hi Peet,

I am trying to add a few board members to the groups in Outlook, but I have been unable to add them. When I add them in outlook it tells me that they have been added successfully, but when I check the list of members they have not been added. Is there a setting that is blocking them? Or something else I need to do?

Thank you!

Emily

Emily Hale (she/her/hers)

Office Coordinator

Missoula Economic Partnership

500 N. Higgins Ave, Suite 300

customer-reply (internal) Feb 2, 2026, 6:10 PM

Hey Peet,

Just following up on the email below.

Thanks,
Emily

Emily Hale

Office Coordinator

Missoula Economic Partnership

[email protected]

From: Emily Hale <[email protected]>
Date: Monday, January 26, 2026 at 12:39 PM
To: Artichoke Consulting <[email protected]>
Subject: Unable to add to outlook groups

Hi Peet,

I am trying to add a few board members to the groups in Outlook, but I have been unable to add them. When I add them in outlook it tells me that they have been added successfully, but when I check the list of members they have not been added. Is there a setting that is blocking them? Or something else I need to do?

Thank you!
Emily

[Original URL: http://missoulapartnership.com/. Click or tap if you trust this link.](http://missoulapartnership.com/)

Emily Hale ([she/her/hers](https://pronouns.org/))

Office Coordinator

Missoula Economic Partnership

500 N. Higgins Ave, Suite 300

Missoula, MT 59802

[missoulapartnership.com](http://missoulapartnership.com/)

[email protected]

P: 406.541.6461

Artichoke Support - Peet (internal) Feb 3, 2026, 3:45 PM

Emily,

Sorry for the slow response here. I'd love to get this worked out for you. So we're we talking about MEP-Board In Microsoft Outlook, [email protected]? Could you describe how you're trying to add users to the group? In Groups on Oultook Online? https://outlook.office365.com/groups/home

What steps are you taking to add the member to the group? Are getting any sort of feedback that would sugest the new member was or wasn't invited to the group?

If you'd like to test [email protected], we can see if an external user is getting any sort of ping about the addition.

Thanks.Peet

Ticket Automation (internal) Feb 10, 2026, 4:10 PM

Automation AutoResolve-Waiting for Customer ran on this ticket. Actions: Change Status to Resolved