← Customer 14024100

#36950 HRC-ErinGilbert-257 (new user)

Resolved Created Jan 14, 2026, 5:07 PM Resolved Jan 21, 2026, 7:10 PM
System (internal) Jan 14, 2026, 5:07 PM
Created from Lead: https://artichoke.shield.syncromsp.com/leads/38606925/convert
Check-in (internal) Jan 14, 2026, 5:07 PM
This computer does not have the Xcreds login window, so setting up a new user is proving to be difficult. Please let me know if this is something we need to fix or if I can just go into users and add her there. I think I have done this in the past, but wanted to check in.

Susan Cloninger
Office Operations Manager
Human Resource Council
1801 S. Higgins
Missoula, MT 59801
(406) 728-3710

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Artichoke Support - Peet (internal) Jan 14, 2026, 6:46 PM
Susan,

For now just create a local user with her same password on the computer. I'm kind of at a loss, but I will find the answer and when i do the local user will just be picked up by the login screen ... suuuuuuuper odd.

Peet
Ticket Automation (internal) Jan 21, 2026, 7:10 PM
Automation AutoResolve-Waiting for Customer ran on this ticket. Actions: Change Status to Resolved