#36827 Teams "damaged"

Resolved Created Dec 31, 2025, 6:59 PM Resolved Dec 31, 2025, 10:16 PM

System (internal) Dec 31, 2025, 6:59 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/37849877/convert

Check-in (internal) Dec 31, 2025, 6:59 PM

Hi Peet,

It’s Susan from Anna’s computer, email. . . Teams will not open, error message that Teams is damaged and cannot be opened. I have tried to uninstall from MSC and it just gets stuck running it and goes nowhere. So can’t uninstall and reinstall. Can you please take a look? Computer name is WH-AnnaBerg.

Thanks, Susan

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Artichoke Support - Peet (internal) Dec 31, 2025, 8:02 PM

I'm having a hardtime getting control of this computer. Can someone please enable Splashtop Streamer's Screen Recording?

Thanks.Peet

customer-reply (internal) Dec 31, 2025, 10:03 PM

Hi Peet! You can reach me at 406-728-8560 for the next hour if you need my help to get into my computer.

Anna

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From: Artichoke Support - Peet <[email protected]>
Date: Wednesday, December 31, 2025 at 1:02 PM
To: Anna Berg <[email protected]>
Cc: Jessica Harrell <[email protected]>, Susan Cloninger <[email protected]>
Subject: Teams "damaged" (message id: 103278678)

Artichoke Support - Peet (internal) Dec 31, 2025, 10:16 PM

Anna,

Thanks for the help getting connected. You should be all set now.

Happy New Year.

Peet