← Customer 14024100

#36799 Close out year MIP

Resolved Created Dec 30, 2025, 12:27 AM Resolved Jan 6, 2026, 10:10 PM
System (internal) Dec 30, 2025, 12:27 AM
Created from Lead: https://artichoke.shield.syncromsp.com/leads/37695426/convert
Check-in (internal) Dec 30, 2025, 12:27 AM
Hey Peet,

I am wanting to close the Fiscal year ending 6/30/2024 in MIP. I have tried disassembling navigate and making sure everyone is out of the system. I have some notes in the folder if you need them, Ruth suggested you have helped with this in the past. Can you please help me resolve this issue?

Thank you,

H

Hunter Dutton, CPA

Director of Finance

Human Resource Council

1801 S. Higgins

Missoula, MT 59801

406-728-3710

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Artichoke Support - Peet (internal) Dec 30, 2025, 9:40 PM
Hunter,

Sorry that just wasn't as clear cut as it should be. Let me know if there's anything you find. But like i mentioned on the phone, it comes down to closing/stoping EWS's access to the database so you can close the year. The key being that EWS as a system is logged into your database (in much the same way as a user) and is blocking your ability to close the year end.

Cheers.Peet
Ticket Automation (internal) Jan 6, 2026, 10:10 PM
Automation AutoResolve-Waiting for Customer ran on this ticket. Actions: Change Status to Resolved