#36797 Happy Citrix not launching after update

Customer Reply Created Dec 29, 2025, 5:18 PM

System (internal) Dec 29, 2025, 5:18 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/37675171/convert

Check-in (internal) Dec 29, 2025, 5:18 PM

Hi Peet,

Citrix is not loading Happy after the most recent update from MSC. Can you please look into this and let us know asap? I think we might have to revert to version before. Please contact Suanne as soon as possible. She cannot work without this. Thanks!

Susan Cloninger
Office Operations Manager
Human Resource Council
1801 S. Higgins
Missoula, MT 59801
(406) 728-3710

customer-reply (internal) Dec 29, 2025, 5:31 PM

Okay, this is not working for Cora or Nicole either. Let us know if you think this is an update thing or a Happy issue.

Susan Cloninger
Office Operations Manager
Human Resource Council
1801 S. Higgins
Missoula, MT 59801
(406) 728-3710

From: Artichoke Consulting <[email protected]>
Date: Monday, December 29, 2025 at 10:19 AM
To: Susan Cloninger <[email protected]>
Subject: Thanks, we got your information: Happy Citrix not launching after update (message id: 103211758)