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#36795 GoTo Resolve (GoToResolveProcessChecker.exe) - UAC Authorization Requested

Resolved Created Dec 29, 2025, 4:01 PM Resolved Dec 31, 2025, 6:02 PM
System (internal) Dec 29, 2025, 4:01 PM
Admin Portal Link
https://msp.autoelevate.com/requests/665729c0-e477-4436-add4-5deb1a4708bb

General Information
Company Name: Big Sky Brewing
Computer Name: BSB-TAMMY-MINI
Logged In User: TAMMY
Privilege Level: n/a

App Information
Name: GoTo Resolve
Description: LogMeIn Resolve
Vendor: GoTo, Inc.
Version: 1.30.1.670
Path: C:\Users\tammy\AppData\Local\GoTo Resolve Applet\LeaveBehindApplet\112912468689798656\GoToResolveProcessChecker.exe
File Hash: 2aa0cfef96d111136fdb057c8b2ad8765beb64eccb0a01a7d890e691f4446619

Security Check Information
Publisher Cert Verified? True
Anti-Virus Enabled? True
Anti-Virus Up-To-Date? True
System Restore Enabled? True
Windows Update Enabled? True
Artichoke Support - Peet (internal) Dec 29, 2025, 4:01 PM
0 of 70 Scans Indicate Malware: https://www.virustotal.com/gui/file/2aa0cfef96d111136fdb057c8b2ad8765beb64eccb0a01a7d890e691f4446619/detection/f-2aa0cfef96d111136fdb057c8b2ad8765beb64eccb0a01a7d890e691f4446619-1766868479
Artichoke Support - Peet (internal) Dec 31, 2025, 6:02 PM
User initiated request again.
Artichoke Support - Peet (internal) Dec 31, 2025, 9:09 PM
Alert notice sent back to workstation. Original source file located, user LAUNCHED app.