#36774 Mike Mahns Big Sky Brewing

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Hello, Peet, hope you are well. I am trying to install an online indoor bike training app to my laptop, Zwift, I have entered my credentials under “Privileges” but it will not allow me to install the game.

Mike Mahns, Certified Cicerone®

National Accounts Manager

Big Sky Brewing Co.

406-544-3191

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Hello,

Privileges does not seem to be working to allow me to update programs/apps on my computer. I have already opened a ticket a few weeks ago regarding this issue, but never heard back. Would like to hear something. I am allowed to use my work laptop for personal use as well, but the levels of hoops of security I have to jump through are annoying, time consuming and ridiculously cumbersome. I would appreciate a timely response to this ongoing issue. PS: once again I cannot print from my laptop while at the brewery.

Mike Mahns, Certified Cicerone®

National Accounts Manager

Big Sky Brewing Co.

406-544-3191

Ticket #37082 has been merged into this ticket.

            - Original ticket number: #37082.

              - Original ticket subject: Big Sky Brewing.

              - Merged at: Sat 01-31-26 05:14 PM.

              - Merged by: Artichoke Support - Peet - ID 76414 - Email [email protected].

Mike,

Thanks for letting me know about your continued issues, and first, I do want to apologize for missing your earlier ticket. It came in during the holiday stretch and was overlooked. If a request is not resolved or you have not received a response in a reasonable timeframe, please feel free to send a follow-up.

I also want to address the broader frustration you mentioned. The controls on your laptop are in place to protect Big Sky Brewing’s systems, data, and network. The machine is configured first as a business device. While personal use is allowed, security and compliance requirements take priority, even when that makes certain tasks more cumbersome than anyone would like.

In this case, the underlying issue was not the security model or the itself, but that your laptop stopped checking in with the Big Sky Brewing management systems around 12/11/25. Once that happened, updates were no longer delivered reliably, which caused Privileges to stop working correctly and left your system missing a known fix that was released mid-December.

I reinstalled the management services, which restored normal check-ins. Your laptop is now fully up to date, Privileges.app should be working as expected, and the requested video game Zwift has been installed.

I also want to note how software updates are handled on your computer. When correctly communicating with BSB’s management, updates for applications are maintained through Managed Software Update.app, which runs automatically and keeps approved software current. If there are applications you are finding yourself prompted to update manually, please do let me know which ones and I can look into how the updates are delivered. Moreover, if an app is critical to your work, it can be added to Managed Software Update.app and can then be installed and updated without the need for Privileges.

Regarding printing, since your device is currently off the brewery network, I could not test directly. I deployed the same solution other Big Sky Brewing users are using successfully. You should see “Cloudflare WARP.app” in your menu bar as a small gray cloud. Click it, authenticate using your [email protected] Microsoft 365 account, and enable the “Zero Trust” switch. Once connected, you should be able to print to the BSB-LexmarkPrint-Up and BSB-LexmarkPrint-Down queues already configured on your laptop.

If printing is still an issue once your signed into "Cloudflare WARP", let me know and we will take a closer look.

Cheers.Peet

It’s all functioning. Thanks.

Mahns

From: Artichoke Support - Peet <[email protected]>
Date: Saturday, January 31, 2026 at 8:55 PM
To: Mike Mahns <[email protected]>
Subject: Mike Mahns Big Sky Brewing (message id: 103115879)