#36771 HRC User not autofilling

Customer Reply Created Dec 23, 2025, 10:37 PM

System (internal) Dec 23, 2025, 10:37 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/37354002/convert

Check-in (internal) Dec 23, 2025, 10:37 PM

Can you please see what might be going on with Erik Andersen’s account? [email protected]. His name, email is not auto filling in Outlook or Teams. Just a bit strange. Not sure if it is just me or if it is happening across the agency.

Susan Cloninger
Office Operations Manager
Human Resource Council
1801 S. Higgins
Missoula, MT 59801
(406) 728-3710

Artichoke Support - Peet (internal) Dec 23, 2025, 11:57 PM

Eric Anderson is disabled and removed as an account. His email is no longer in the Global Addressbook (which is what is. supposed ot happen to disabled accounts). Is he suposed to be working and active?

Cheers.Peet

Artichoke Support - Peet (internal) Dec 24, 2025, 12:07 AM

I'm trying to see if he was disabled accidentally. There's only one time he was caught in a backup on 11/21/25 , but nothing in there.

I think i'm lost on this one.

Peet

customer-reply (internal) Dec 29, 2025, 4:40 PM

I’m an idiot . . . I got him confused with the other new person. Erik was only here for less than a day and then disappeared and quit. Haha - it was so strange.

Sorry about that!

Susan Cloninger
Office Operations Manager
Human Resource Council
1801 S. Higgins
Missoula, MT 59801
(406) 728-3710

From: Artichoke Support - Peet <[email protected]>
Date: Tuesday, December 23, 2025 at 5:07 PM
To: Susan Cloninger <[email protected]>
Subject: HRC User not autofilling (message id: 103113436)