#36759 Remote access to Q drive

Created from Lead: https://artichoke.shield.syncromsp.com/leads/37276358/convert

Until recently we were able to remotely access the Q drive-it is an important thing to be able to do as we are in the middle of trial prep through the holiday season. Hannah and I used to be able to access it remotely, we no longer can. Andrew also needs that access-though he is unsure he ever had it.

Peet-do you think you could look at this so we can keep working over the next few weeks when we aren’t always in the office?

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Susan Moriarity Miltko

Williams Law Firm, PC

235 East Pine, P.O. Box 9440

Missoula, Montana 59807-9440

Tel. 406.721.4350

Fax. 406.721.6037

[email protected]

Offices in Missoula and Bozeman, Montana
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Susan,

It looks like there was a configuration that needed an update. Would you mind disconnecting and reconnecting your Cloudflare Zero Trust client then try to connect to Q.

Andrew,

I pushed the cloudflare warp client to your computer. It should ask you to authenticate the next time you login to the computer, or if you click the icon and and try to connect. Do you have the cloudflare icon in your task bar by the time. It's orange when connected and gray when not.

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Cheers.Peet

So Hannah tried what you recommended and it appeared to work for her at least at the moment.

It does not work for me (recognizing I don’t actually know exactly what you are asking) -I did what Hannah did and got this message.

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From: Artichoke Support - Peet <[email protected]>
Sent: Monday, December 22, 2025 3:07 PM
To: Susan Miltko <[email protected]>
Cc: [email protected]; Shea Mann <[email protected]>; Andrew Sterup <[email protected]>; Hannah Higgins <[email protected]>; Mark Williams <[email protected]>
Subject: Remote access to Q drive (message id: 103076166)

Susan,

It looks like you're connected to the CloudFlare Zero Trust, but unless I'm mistaken, you're device also in the office currently. Is that correct? If so, disconnect from the CloudFlare Zero Trust and make sure you can connect to Q:\. If you can, great! It should work without issue when you are not attempting to VPN to the same network you're on.

If you disconnect your computer from your displays and wired network (just the one usb-c cable) and connect to the internet with the office wifi, you can test the Zero Trust VPN. Connect only to the wifi, then connect to the Cloudflare zero trust. Then test your connectivty to Q:\.

Let me know if you can't connect while still plugged into your displays, but not connected to the VPN. Or when you are connected to only the WiFi and to the VPN.

I'm happy to hop on a call with you to walk you through testing if you need a guide, just let me know.

Cheers.Peet

Susan,

I just checked Hanna's configuration and it looks like her computer is working while connected to the VPN and the Office network.

Could you please lock your computer by hitting CTL + ALT + DEL, then choosing "Lock". Then unlock your computer with your PASSWORD, not your pin/fingerprint/face. Then try to open Q:\ and let me know the outcome.

Thanks.Peet

So I have to admit-this is like reading Greek to me. BUT

If I turn off CloudFlare Trust, I cannot connect to the Q drive.

If I am only on wifi, I cannot connect to the Q Drive

I will try your other solution later-I need to jump o a call now

From: Artichoke Support - Peet <[email protected]>
Sent: Monday, December 22, 2025 4:40 PM
To: Susan Miltko <[email protected]>
Cc: [email protected]; Shea Mann <[email protected]>; Andrew Sterup <[email protected]>; Hannah Higgins <[email protected]>; Mark Williams <[email protected]>
Subject: Remote access to Q drive (message id: 103076166)

That does not seem to work either-I am going to be offline for a few hours

From: Artichoke Support - Peet <[email protected]>
Sent: Monday, December 22, 2025 4:48 PM
To: Susan Miltko <[email protected]>
Cc: [email protected]; Shea Mann <[email protected]>; Andrew Sterup <[email protected]>; Hannah Higgins <[email protected]>; Mark Williams <[email protected]>
Subject: Remote access to Q drive (message id: 103076166)

Odd. I might not have explained the steps in a digestable way, but no problem. Just le me know when you'll be online tomorrow and I can walk though troubleshooting with you.

I'm in meetings between 10 and 12:30, but am free otherwise.

Cheers.Peet

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