← Customer 13160449

#36752 Amanda’s Monitors

Resolved 2 Normal Created Dec 22, 2025, 4:11 PM Resolved Dec 22, 2025, 10:08 PM
System (internal) Dec 22, 2025, 4:11 PM 
Created from Lead: https://artichoke.shield.syncromsp.com/leads/37257766/convert
Check-in (internal) Dec 22, 2025, 4:11 PM 
Can you help me fix the scale/resolution of her extra monitors?
Artichoke Support - Peet (internal) Dec 22, 2025, 4:15 PM 
I would definitely start with a restart and then let me know from there. It looks like it’s only been up for a couple days, but definitely a restart is the first step on this sort of issue.

Cheers.Peet
customer-reply (internal) Dec 22, 2025, 4:59 PM 
I restarted this morning and it didn’t fix the issue

From: Artichoke Support - Peet <[email protected]>
Sent: Monday, December 22, 2025 9:16 AM
To: Shea Mann <[email protected]>
Subject: Amanda’s Monitors (message id: 103059073)
Artichoke Support - Peet (internal) Dec 22, 2025, 5:15 PM 
Sorry about asking you to do something yo already had. One of my tools had cached data that hadn't updated.

Please unplug the poower from the dock or simply turn off the entire surge protector to disconnect power from the dock and displays for 5-10 seconds and turn back on.

Let me know.

Cheers.Peet
customer-reply (internal) Dec 22, 2025, 5:39 PM 
That didn’t work either

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From: Artichoke Support - Peet <[email protected]>
Sent: Monday, December 22, 2025 10:15:21 AM
To: Shea Mann <[email protected]>
Subject: Amanda’s Monitors (message id: 103059073)
Artichoke Support - Peet (internal) Dec 22, 2025, 6:14 PM 
To be clear, you removed the power from both displays and the dock?

Cheers.Peet
customer-reply (internal) Dec 22, 2025, 6:16 PM 
Yes, I unplugged her entire surge protector

From: Artichoke Support - Peet <[email protected]>
Sent: Monday, December 22, 2025 11:15 AM
To: Shea Mann <[email protected]>
Subject: Amanda’s Monitors (message id: 103059073)
Artichoke Support - Peet (internal) Dec 22, 2025, 6:20 PM 
Please don't think I'm doubting you here I just need to make sure that both the dock and both displays were powered by the surge protectory and were not plugged into power directly or into another power outlet.

Cheers.Peet
customer-reply (internal) Dec 22, 2025, 7:09 PM 
Is there anything else we could try? Her two monitors aren’t usable like this and working off her laptop screen isn’t sustainable. Thanks Peet!

From: Artichoke Support - Peet <[email protected]>
Sent: Monday, December 22, 2025 11:21 AM
To: Shea Mann <[email protected]>
Subject: Amanda’s Monitors (message id: 103059073)
Artichoke Support - Peet (internal) Dec 22, 2025, 10:08 PM 
Just noting that I replaced the older WD-15 dock witha modern USB4/Thunderbolt4 version and reconnected the displays. All is set now.

Cheers.Peet