#36740 FW: Update/popup issues

Resolved Created Dec 19, 2025, 6:20 PM Resolved Dec 19, 2025, 8:59 PM

System (internal) Dec 19, 2025, 6:20 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/37122206/convert

Check-in (internal) Dec 19, 2025, 6:20 PM

From: Whitney Schwab <[email protected]>
Date: Friday, December 19, 2025 at 10:40 AM
To: Peet McKinney <[email protected]>
Cc: Boston Wakeham <[email protected]>
Subject: Update/popup issues

Hi Peet,

This is Boston from Whitneys machine. She is having this popup consistently come up for her. I have searched for updates and restarted the computer.

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Here is what I get when I go to check the managed software center for updates:

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Is there anything on your end you’re seeing? She has been getting frequent popups lately.

Artichoke Support - Peet (internal) Dec 19, 2025, 6:34 PM

Boston,

I left a VM on this, but I'm just making sure this is isolated to Whitney's computer and to see when her computer might be online again to toubleshoot. I should be able to do it all in the background but it ofcourse needs to be awake and online.

Cheers.Peet

Artichoke Support - Peet (internal) Dec 19, 2025, 8:59 PM

Great to see you all. Just noting that the major issue with Whitney's updates was solved with a munki reinstall/upgrade.

Cheers.Peet