#36709 Monitor issues

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Hi Pete,

The last few days my monitors have periodically been going black. I’ve tried unplugging everything and it still seems to happen. Could you advise?

Thanks,

Grace K. Sorensen

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235 E. Pine, P.O. Box 9440

Missoula, MT 59807-9440

(406) 721-4350

Offices in Missoula and Bozeman, Montana

CONFIDENTIALITY NOTICE: The contents of this e-mail are confidential, may be legally privileged attorney-client communication and are intended only for the use of the person or company named as the recipient herein. If you are not the intended recipient of this e-mail or an authorized person responsible for delivering it to the intended recipient, you are hereby notified that any distribution, copying or dissemination of the information herein is strictly prohibited. If you have received this e-mail in error, please contact us immediately and then delete the e-mail from your computer system.

FYI I have now unplugged the monitors from my computer because the blackouts are happening more than once a minute and it’s very distracting.

Thanks,

Grace K. Sorensen

[embedded image]

235 E. Pine, P.O. Box 9440

Missoula, MT 59807-9440

(406) 721-4350

Offices in Missoula and Bozeman, Montana

CONFIDENTIALITY NOTICE: The contents of this e-mail are confidential, may be legally privileged attorney-client communication and are intended only for the use of the person or company named as the recipient herein. If you are not the intended recipient of this e-mail or an authorized person responsible for delivering it to the intended recipient, you are hereby notified that any distribution, copying or dissemination of the information herein is strictly prohibited. If you have received this e-mail in error, please contact us immediately and then delete the e-mail from your computer system.

From: Grace Sorensen
Sent: Wednesday, December 17, 2025 11:07 AM
To: Artichoke Support <[email protected]>
Subject: Monitor issues

Hi Pete,

The last few days my monitors have periodically been going black. I’ve tried unplugging everything and it still seems to happen. Could you advise?

Thanks,

Grace K. Sorensen

[embedded image]

235 E. Pine, P.O. Box 9440

Missoula, MT 59807-9440

(406) 721-4350

Offices in Missoula and Bozeman, Montana

CONFIDENTIALITY NOTICE: The contents of this e-mail are confidential, may be legally privileged attorney-client communication and are intended only for the use of the person or company named as the recipient herein. If you are not the intended recipient of this e-mail or an authorized person responsible for delivering it to the intended recipient, you are hereby notified that any distribution, copying or dissemination of the information herein is strictly prohibited. If you have received this e-mail in error, please contact us immediately and then delete the e-mail from your computer system.

Grace,

The very best place is to start is a restart of your computer. It's been up for 5 days, normally not cause for concern, but since you're having an issue, lets start there.

cheers.Peet

Hi Pete,

Just restarted. They are blinking black again.

Thx

Grace K. Sorensen

[embedded image]

235 E. Pine, P.O. Box 9440

Missoula, MT 59807-9440

(406) 721-4350

Offices in Missoula and Bozeman, Montana

CONFIDENTIALITY NOTICE: The contents of this e-mail are confidential, may be legally privileged attorney-client communication and are intended only for the use of the person or company named as the recipient herein. If you are not the intended recipient of this e-mail or an authorized person responsible for delivering it to the intended recipient, you are hereby notified that any distribution, copying or dissemination of the information herein is strictly prohibited. If you have received this e-mail in error, please contact us immediately and then delete the e-mail from your computer system.

From: Artichoke Support - Peet <[email protected]>
Sent: Wednesday, December 17, 2025 3:08 PM
To: Grace Sorensen <[email protected]>
Subject: Monitor issues (message id: 102914639)

Seems better now.

Grace K. Sorensen

[embedded image]

235 E. Pine, P.O. Box 9440

Missoula, MT 59807-9440

(406) 721-4350

Offices in Missoula and Bozeman, Montana

CONFIDENTIALITY NOTICE: The contents of this e-mail are confidential, may be legally privileged attorney-client communication and are intended only for the use of the person or company named as the recipient herein. If you are not the intended recipient of this e-mail or an authorized person responsible for delivering it to the intended recipient, you are hereby notified that any distribution, copying or dissemination of the information herein is strictly prohibited. If you have received this e-mail in error, please contact us immediately and then delete the e-mail from your computer system.

From: Grace Sorensen
Sent: Wednesday, December 17, 2025 3:13 PM
To: Artichoke Support <[email protected]>
Subject: RE: Monitor issues (message id: 102914639)

Hi Pete,

Just restarted. They are blinking black again.

Thx

Grace K. Sorensen

[embedded image]

235 E. Pine, P.O. Box 9440

Missoula, MT 59807-9440

(406) 721-4350

Offices in Missoula and Bozeman, Montana

CONFIDENTIALITY NOTICE: The contents of this e-mail are confidential, may be legally privileged attorney-client communication and are intended only for the use of the person or company named as the recipient herein. If you are not the intended recipient of this e-mail or an authorized person responsible for delivering it to the intended recipient, you are hereby notified that any distribution, copying or dissemination of the information herein is strictly prohibited. If you have received this e-mail in error, please contact us immediately and then delete the e-mail from your computer system.

From: Artichoke Support - Peet <[email protected]>
Sent: Wednesday, December 17, 2025 3:08 PM
To: Grace Sorensen <[email protected]>
Subject: Monitor issues (message id: 102914639)

Grace,

I'm sorry I missed your replies yesterday. I was unexpectedly on kid pick up duty. Glad to hear it's going okay now. I'm wondering if this particular display model and this particular surface are just not as compatible as they should be.

I'm going to recomend we put a dock inline between you and the dock-enabled displays. Even though it technically shouldn't be an issue, it seems to be. James and Amand have the same device + dock without the issues. Their displays are different, but these two displays function like theirs do when connected to a dock

I hope I can sneek one over there tomorrow.

Cheers.Peet

Thank you. I am still having issues. Working solely from a laptop right now.

Thanks,

Grace K. Sorensen

[embedded image]

235 E. Pine, P.O. Box 9440

Missoula, MT 59807-9440

(406) 721-4350

Offices in Missoula and Bozeman, Montana

CONFIDENTIALITY NOTICE: The contents of this e-mail are confidential, may be legally privileged attorney-client communication and are intended only for the use of the person or company named as the recipient herein. If you are not the intended recipient of this e-mail or an authorized person responsible for delivering it to the intended recipient, you are hereby notified that any distribution, copying or dissemination of the information herein is strictly prohibited. If you have received this e-mail in error, please contact us immediately and then delete the e-mail from your computer system.

From: Artichoke Support - Peet <[email protected]>
Sent: Thursday, December 18, 2025 10:53 AM
To: Grace Sorensen <[email protected]>
Subject: Monitor issues (message id: 102914639)

Just noting that I installed a Dell dock that *should* take care of the issue. Please let me know if it persists.

Cheers.Peet