#36684 Fwd: Williams Law IT Ticket - Computer not booting up

New 2 Normal Created Dec 12, 2025, 10:39 PM

System (internal) Dec 12, 2025, 10:39 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/36818967/convert

Check-in (internal) Dec 12, 2025, 10:39 PM

Begin forwarded message:

From: Taylor McBurney <[email protected]>

Subject: Williams Law IT Ticket - Computer not booting up

Date: December 12, 2025 at 1:41:15 PM MST

To: "[email protected]" <[email protected]>

Hi Peet,

When I woke up my computer today (Wednesday I hit "ctrl +L" to log off, no other action since then), I got a lit up black screen with only a cursor, (I could move the cursor) and the computer did not wake up completely but stayed on that black screen. I tried "ctrl+alt+delete" and nothing happened, then tried "windows+ctrl+shift+B" to restart graphics driver but no luck there either. Then I hard restarted, unplugged the power cord, and waited several minutes before trying to boot again, nothing happened. Tried three more times, nothing happened.

Any advise on what I should do from here? I'm borrowing a workstation today and the office is closing at three so don't worry about resolving this today, but maybe we could work on this Monday?

Best,
Taylor