#36682 Williams Law IT Ticket - computer not booting up

Resolved 2 Normal Created Dec 12, 2025, 8:42 PM Resolved Dec 22, 2025, 10:08 PM

System (internal) Dec 12, 2025, 8:42 PM

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Check-in (internal) Dec 12, 2025, 8:42 PM

Hi Peet,

When I woke up my computer today (Wednesday I hit "ctrl +L" to log off, no other action since then), I got a lit up black screen with only a cursor, (I could move the cursor) and the computer did not wake up completely but stayed on that black screen. I tried "ctrl+alt+delete" and nothing happened, then tried "windows+ctrl+shift+B" to restart graphics driver but no luck there either. Then I hard restarted, unplugged the power cord, and waited several minutes before trying to boot again, nothing happened. Tried three more times, nothing happened.

Any advise on what I should do from here? I'm borrowing a workstation today and the office is closing at three so don't worry about resolving this today, but maybe we could work on this Monday?

Best,
Taylor

Artichoke Support - Peet (internal) Dec 15, 2025, 8:03 PM

Hi Peet this is Taylor at Williams law, I submitted a ticket Friday. Im on someone elses workstation right now, id appreciate it if you popped in to try to get my computer to boot up

I just want to make sure that you're talking about WLF-GRWQY23 (you can see the ST: GRWQY23 on the side of the computer) because from my side it looks booted and displaying output on both displays.

Thanks.Peet

customer-reply (internal) Dec 15, 2025, 8:54 PM

Yep please refer to the attached video

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From: Artichoke Support - Peet <[email protected]>
Sent: Monday, December 15, 2025 1:03:41 PM
To: Taylor McBurney <[email protected]>
Subject: Williams Law IT Ticket - computer not booting up (message id: 102746290)

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