#36502 Christine Monitor

Resolved Created Nov 25, 2025, 7:10 PM Resolved Dec 2, 2025, 9:10 PM

System (internal) Nov 25, 2025, 7:10 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/36462350/convert

Check-in (internal) Nov 25, 2025, 7:10 PM

Hey Peet,

I am reaching out today because Christine is unable to turn on her monitor. It will not turn on but her other monitor is still on and connected. Is it possible that it is dead? What can we do to turn the monitor back on?

Thank you,
Emily

[Original URL: http://missoulapartnership.com/. Click or tap if you trust this link.](http://missoulapartnership.com/)

Emily Hale ([she/her/hers](https://pronouns.org/))

Office Coordinator

Missoula Economic Partnership

500 N. Higgins Ave, Suite 300

Missoula, MT 59802

[missoulapartnership.com](http://missoulapartnership.com/)

[email protected]

P: 406.541.6461

Artichoke Support - Peet (internal) Nov 25, 2025, 7:44 PM

Hi Emily,

Quick question so I know what we are dealing with, when you say the monitor will not turn on, does that mean there are no lights at all no matter what buttons are pressed, or does the screen power on but never receives a signal?

For troubleshooting, please have Christine do the following when she has a moment:

-
Unplug the monitor from power, count to five, then plug it back in.

-
Do the same with the dock, pull its power, count to five, then reconnect it.

Let me know what happens after that and we can take the next step.

Cheers.Peet

customer-reply (internal) Nov 25, 2025, 7:46 PM

It is no lights at all no matter what button is pressed.

Emily Hale

Office Coordinator

Missoula Economic Partnership

[email protected]

From: Artichoke Support - Peet <[email protected]>
Date: Tuesday, November 25, 2025 at 12:44 PM
To: Emily Hale <[email protected]>
Subject: Christine Monitor (message id: 101944998)

Artichoke Support - Peet (internal) Nov 25, 2025, 8:30 PM

Thanks for that info.
For troubleshooting, please have Christine do the following when she has a moment:

- Unplug the monitor from power, count to five, then plug it back in.

- If no change, try a known working power cable. Like the one from the other monitor.

- Still do the same with the dock, pull its power, count to five, then reconnect it.

Let me know what happens after that and we can take the next step.

Cheers.Peet

Ticket Automation (internal) Dec 2, 2025, 9:10 PM

Automation AutoResolve-Waiting for Customer ran on this ticket. Actions: Change Status to Resolved