#36468 Issue with Printing
Resolved
Created Nov 20, 2025, 10:48 PM
Resolved Dec 22, 2025, 10:09 PM
System (internal)
Nov 20, 2025, 10:48 PM
Check-in (internal)
Nov 20, 2025, 10:48 PM
Hello, When trying to print a document, from any program (word, excel, bing, chrome, etc) it takes my laptop about 2 to 5 minutes to "connect to printer", and then after it does, whatever program I'm running crashes, and nothing prints. I have to CTRL/ALT/DLT to get anything to happen. This did not start happening until after the last update. I restarted the computer, it finished some updates, I tried again, still no luck. I signed in using the big password. My guess would be a driver of some kind got all messed up in the update or something, but I don't have admin access to check that. Let me know what you need to do. Quincy Walker Special Events Manager P: 406-781-1233 Big Sky Brewing Co. 5417 Trumpeter Way Missoula, MT 59808 Web:[www.bigskybrew.com](http://www.bigskybrew.com/) [embedded image]
customer-reply (internal)
Nov 24, 2025, 5:23 PM
Finally got this message after trying again. Don't know what to change because the setup seems fine otherwise. Computer crashed again this morning trying to print. Quincy Walker Events Manager Big Sky Brewing Phone: 406-781-1233 Web: www.bigskybrew.com --------------------------------------------------------------- From: Artichoke Consulting <[email protected]> Sent: Thursday, November 20, 2025 3:48:00 PM To: Quincy Walker <[email protected]> Subject: Thanks, we got your information: Issue with Printing (message id: 101788381)
customer-reply (internal)
Nov 24, 2025, 7:05 PM
Also, not sure if it's related or not, but every time I save a PDF file (Save a copy -> Browse -> File Format PDF -> Save) it brings up a dialogue box "connecting to printer"... the file wont open on my screen until I hit the "cancel" button on that dialogue box. Quincy Walker Special Events Manager P: 406-781-1233 Big Sky Brewing Co. 5417 Trumpeter Way Missoula, MT 59808 Web:[www.bigskybrew.com](http://www.bigskybrew.com/) [embedded image] --------------------------------------------------------------- From: Quincy Walker <[email protected]> Sent: Monday, November 24, 2025 10:22 AM To: Artichoke Consulting <[email protected]> Subject: Re: Thanks, we got your information: Issue with Printing (message id: 101788381) Finally got this message after trying again. Don't know what to change because the setup seems fine otherwise. Computer crashed again this morning trying to print. Quincy Walker Events Manager Big Sky Brewing Phone: 406-781-1233 Web: www.bigskybrew.com --------------------------------------------------------------- From: Artichoke Consulting <[email protected]> Sent: Thursday, November 20, 2025 3:48:00 PM To: Quincy Walker <[email protected]> Subject: Thanks, we got your information: Issue with Printing (message id: 101788381)
Artichoke Support - Peet (internal)
Nov 25, 2025, 3:57 PM
Quincy, This one was a brain bender, but I think I may have sorted out the root cause. Please give printing a go and let me know if you have the issue again. If it's fixed, this all comes doen to Microsoft Defender having a false positive on the key bit of software that handles local Cloudflare routing. Cheers.Peet
customer-reply (internal)
Nov 26, 2025, 4:31 PM
That worked! Thank you! Sounds like it was a bear to get to. Thanks again for finding it. I know Amanda's computer has been having the exact same trouble that mine was having with printing. Would this fix have solved the problem for both of us or just me? Quincy Walker Special Events Manager P: 406-781-1233 Big Sky Brewing Co. 5417 Trumpeter Way Missoula, MT 59808 Web:[www.bigskybrew.com](http://www.bigskybrew.com/) [embedded image] --------------------------------------------------------------- From: Artichoke Support - Peet <[email protected]> Sent: Tuesday, November 25, 2025 8:57 AM To: Quincy Walker <[email protected]> Subject: Issue with Printing (message id: 101788381)
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