#36440 T360 Website

Resolved 2 Normal Created Nov 18, 2025, 5:53 PM Resolved Nov 18, 2025, 9:46 PM

System (internal) Nov 18, 2025, 5:53 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/36314677/convert

Check-in (internal) Nov 18, 2025, 5:53 PM

When I leave the screen to download a document it gives me this message when I return and I have to log back in and lose where I was at. It doesn't do it if I'm in Google Chrome. Can you please fix it?

Thanks,
Jenn

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Jennifer Reynolds

Billing Specialist

[[email protected]](mailto:[email protected])

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235 E. Pine, P.O. Box 9440

Missoula, MT 59807-9440

(406) 721-4350 ext. 192

Offices in Missoula and Bozeman, Montana

Artichoke Support - Peet (internal) Nov 18, 2025, 9:01 PM

Jenn,

I am not fully sure what site or domain you are working in.

Since Edge and Chrome are built on the same base code (Chromium), it is uncommon for a site to behave differently between the two browsers.

There are a couple things to check.

First, if you are running any ad blockers or content filters like uBlock Origin or AdBlock, you will want to test whether the issue still happens with the blocker disabled for that site. Content blockers are the most common reason for unexpected site behavior.

If you are not running a blocker in either browser, and the extension set is the same in both, then it may be an issue on the site itself. In that case, it is worth reporting the problem to the support team for that site. While you work with them, it is completely fine to use Chrome for that site.

Either way, the first step is confirming that no content blocker is active on the page in Edge.

Below are screenshots showing how to disable uBlock Origin on a site. Other blockers will look similar.

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customer-reply (internal) Nov 18, 2025, 9:11 PM

I think I removed the blocker but I’m not sure? It just started doing this, I’ve worked on this site since the beginning and never had an issue. Can you look and see?

From: Artichoke Support - Peet <[email protected]>
Sent: Tuesday, November 18, 2025 2:02 PM
To: Jennifer Reynolds <[email protected]>
Subject: T360 Website (message id: 101681639)

Artichoke Support - Peet (internal) Nov 18, 2025, 9:46 PM

Jenn,

Thanks for working through that with me.

You had removed uBlock Origin completely, which left you open to both annoying ads and the occasional malicious one.

We reinstalled it together and set it so it is disabled only for https://www.tymetrix360.com/, while still protecting the rest of your browsing.

Everything should be good to go now.

If the site gives you trouble again, just let me know.

Cheers.Peet