#36395 Update to Blackpoint Cyber’s Sub-processor List

New Created Nov 13, 2025, 9:44 PM

System (internal) Nov 13, 2025, 9:44 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/36222337/convert

Check-in (internal) Nov 13, 2025, 9:44 PM

Update to Blackpoint Cyber’s Sub-processor List
We’re adding Salesforce as our new CRM platform and Pendo as our new customer analytics and feedback platform and removing HelpScout and ConnectWise.

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Dear valued partner,

We’re reaching out to inform you of upcoming updates to Blackpoint Cyber’s list of approved sub-processors.

Effective December 15, 2025, we will:

-  Add new sub-processors.

-
-  Salesforce: Blackpoint will use Salesforce’s Sales Cloud as our Customer Relationship Management (CRM) tool.
-  Pendo: Blackpoint will use Pendo to manage product analytics and customer feedback.

-  Remove the following sub-processors:

-
-  HelpScout
-  Connectwise

We're sharing this update with all partners — including those who do not have a Data Processing Addendum (DPA) or are not subject to the General Data Protection Regulation (GDPR) — to ensure transparency across our partner community.

If you have any questions or concerns, please reach out to [email protected]. To ensure that you receive future updates to the sub-processor list, or general security and compliance documentation as it becomes available, please subscribe to our trust center [here.](https://czdmH04.na1.hubspotlinks.com/Ctc/RG+113/czdmH04/VXg76_7qJsn_W4ZQnfk6ZwhK6W1MKd8X5FS3M0N22w10Y3qn9qW95jsWP6lZ3nFW68Sq1l84KW3VW8l5tpt7qp7KpW6kyrjl5xc5vCW36FBgW8cQY7mN4J7MXlWGYcdW9j1wcC2ryyrzW1F7c7C6Q8W6sW7p-W4n3MPD9-W3NK_lS181SMRW6BNTmC6628HcW38mrqc22NQqBW5WtqJ23cLxKVW1xFh0S3GX8zmW88v2F04MZtC3W5tbsbD1MxHJ8W6-fLcK5_Vp2mW75CWBn6jnDb8N9j5yMX4Z6zcW5brZL33JBfGdW6lRVzJ2-yDsVN39LSsFSwjvkVK-MNs6-4LT9W74BFtJ3bW6QBW1y42Rz1xywk9W4cyCVW5s8wrcW7TR9Z06TJ0VqW6rNQM823LG9pW2MxGR82GSFX9W2GV6rL76DmwYN5HCvTXbymvJf7MphPW04)

Thank you for your continued trust and partnership.

Sincerely,
The Blackpoint Cyber Team

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