#36349 — Syncro Browser

System (internal) Nov 10, 2025, 4:57 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/36136973/convert

Check-in (internal) Nov 10, 2025, 4:57 PM

Hi Peet, hope you are well. I cannot seem to connect to any of the printers here at the brewery. I have restarted my computer twice and I am on the BSB-Staff wifi. 3 weeks ago I had no issue connecting to the printer. Thanks.

Mike Mahns, Certified Cicerone®

National Accounts Manager

Big Sky Brewing Co.

406-544-3191

Artichoke Support - Peet (internal) Nov 10, 2025, 9:48 PM

Mike are you connected to the cloudflare warp VPN and still unable to print?

thanks. Peet

customer-reply (internal) Nov 10, 2025, 10:02 PM

Peet, you are speaking in tongues. I have no clue what you are asking. Lol.

Mike

From: Artichoke Support - Peet <[email protected]>
Date: Monday, November 10, 2025 at 2:48 PM
To: Mike Mahns <[email protected]>
Subject: Big Sky Brewing Mike Mahns (message id: 101368522)

customer-reply (internal) Nov 11, 2025, 3:58 PM

Good morning, Peet, still unable to print here at the brewery.

Mahns

From: Artichoke Support - Peet <[email protected]>
Date: Monday, November 10, 2025 at 2:48 PM
To: Mike Mahns <[email protected]>
Subject: Big Sky Brewing Mike Mahns (message id: 101368522)

Artichoke Support - Peet (internal) Nov 11, 2025, 5:01 PM

Mike,

Sorry you're still having an issue. I'm at a loss as to how you could have been printing via WiFi in October, but I'll need a few mintues controlling your computer to get you connected to the Cloudflare VPN and set up a direct connection to the upstairs lexmark.

Would now be a good time to control your comptuer?

Cheers.Peet

customer-reply (internal) Nov 11, 2025, 5:04 PM

Hi Peet. No, not a good time right now. I am in a training session.
Mike Mahns
National Chain Accounts Manager

Big Sky Brewing Co.

On Nov 11, 2025, at 10:02 AM, Artichoke Support - Peet <[email protected]> wrote:

Artichoke Support - Peet (internal) Nov 11, 2025, 5:14 PM

Mike,

Got it — we can look at this when you’re done with training. I’ll need about 10–20 minutes on your computer to reconnect you to the VPN and fix the printer setup. You’ll need to be present to sign in with your Microsoft 365 account when the VPN client prompts you.

I’m booked from 11 to 1 today, so can you let me know a specific time this afternoon that works for you? Once I know, I’ll make sure to be available to grab controll of your computer.

Cheers.Peet

customer-reply (internal) Nov 11, 2025, 5:33 PM

2 pm works for me.
Mike Mahns
National Chain Accounts Manager

Big Sky Brewing Co.

On Nov 11, 2025, at 10:14 AM, Artichoke Support - Peet <[email protected]> wrote:

Artichoke Support - Peet (internal) Nov 11, 2025, 8:20 PM

2 sounds great. I'll pop a chat window on your computer then.

Cheers.Peet

customer-reply (internal) Nov 11, 2025, 8:25 PM

Im available now if you want to start.

From: Artichoke Support - Peet <[email protected]>
Date: Tuesday, November 11, 2025 at 1:21 PM
To: Mike Mahns <[email protected]>
Subject: Big Sky Brewing Mike Mahns (message id: 101368522)

Artichoke Support - Peet (internal) Nov 11, 2025, 9:40 PM

Just noting that we:

- cleaned up your local admin account(s)
- ensured your user was part of the lpadmin group (for managing printers)
- installed, configured and authenticated the cloudflareVPN
- configured the upstairs lexmark and printed a test page
- Remember, you have to be connected to the Cloudflare VPN to print.

Cheers.Peet

#36349 Big Sky Brewing Mike Mahns