#36311 Bekah needs access to her computer

Resolved 2 Normal Created Nov 6, 2025, 3:04 PM Resolved Nov 6, 2025, 4:52 PM

RMM Agent (internal) Nov 6, 2025, 3:04 PM

Subject: Bekah needs access to her computer Description: I’m following up on Bekah’s email from Monday. She is in Mexico right now and needs access to her computer. It is saying she is blocked. Can you please change that as soon as possible?

RMM Script (internal) Nov 6, 2025, 3:04 PM

Assigned Contact Info:
Name: Sean Morris
Email: [email protected]
Phone: 

===========================

Customer Entered Contact Info:
Name: Sean Morris
Email: [email protected]
Phone: 4062930317

System (internal) Nov 6, 2025, 3:05 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/36061106/convert

Check-in (internal) Nov 6, 2025, 3:05 PM

I’m following up on Bekah’s email from Monday. She is in Mexico right now and needs access to her computer. It is saying she is blocked. Can you please change that as soon as possible?

Sean.

From: Peet McKinney <[email protected]>
Sent: Thursday, November 6, 2025 8:04 AM
To: Sean Morris <[email protected]>
Subject: Re: Bekah's access while in Mexico

You don't often get email from [email protected]. [Learn why this is important](https://aka.ms/LearnAboutSenderIdentification)

Hi there,

Thanks for getting in touch! If this is a support request, please send it to [email protected] to open a tracked support ticket.

Otherwise, I’ll get back to you as soon as I can.

Cheers.Peet

System (internal) Nov 6, 2025, 4:30 PM

Ticket #36312 has been merged into this ticket.

            - Original ticket number: #36312.

              - Original ticket subject: FW: Bekah's access while in Mexico.

              - Merged at: Thu 11-06-25 09:30 AM.

              - Merged by: Artichoke Support - Peet - ID 76414 - Email [email protected].

Artichoke Support - Peet (internal) Nov 6, 2025, 4:52 PM

Hey Sean,

Appreciate the follow-up. The access restriction was accidentally configured to only allow logins from Canada, which is why Bekah got blocked while in Mexico. I’ve corrected it, and she’s already confirmed she’s back online.

She can officially work from the beach in Cabo.

Cheers.Peet