#36297 Laptop not connecting to server

Resolved Created Nov 5, 2025, 5:14 PM Resolved Nov 6, 2025, 5:07 PM

System (internal) Nov 5, 2025, 5:14 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/36038233/convert

Check-in (internal) Nov 5, 2025, 5:14 PM

I’ve had 2 people unable to connect to the server from home. Cloudflare shows connected and I have had them select reauthenicate from preferences. Still unable to connect. Jessica (jlh) received "Error: Please enable WARP"

Please advise. . .

HRC-WXLaptop-1066 (or something close to that)

Susan Cloninger
Office Operations Manager
Human Resource Council
1801 S. Higgins
Missoula, MT 59801
(406) 728-3710

CONFIDENTIALITY NOTICE: This email message, including any attachments, is for the sole use of the
intended recipient(s) and may contain confidential and privileged information. Any unauthorized review,
copying, use, disclosure, or distribution is prohibited. If you are not the intended recipient, please
contact the sender by reply e-mail and destroy all copies of the original message. Thank you.

customer-reply (internal) Nov 5, 2025, 6:53 PM

I now have 3 people with laptops unable to connect to the server. . . . please advise.

Ruth (rut)
Casey G. (Keg)
Jessica (jlh)

Susan Cloninger
Office Operations Manager
Human Resource Council
1801 S. Higgins
Missoula, MT 59801
(406) 728-3710

CONFIDENTIALITY NOTICE: This email message, including any attachments, is for the sole use of the
intended recipient(s) and may contain confidential and privileged information. Any unauthorized review,
copying, use, disclosure, or distribution is prohibited. If you are not the intended recipient, please
contact the sender by reply e-mail and destroy all copies of the original message. Thank you.

From: Susan Cloninger <[email protected]>
Date: Wednesday, November 5, 2025 at 10:14 AM
To: Artichoke Support - Peet <[email protected]>
Subject: Laptop not connecting to server

I’ve had 2 people unable to connect to the server from home. Cloudflare shows connected and I have had them select reauthenicate from preferences. Still unable to connect. Jessica (jlh) received "Error: Please enable WARP"

Please advise. . .

HRC-WXLaptop-1066 (or something close to that)

Susan Cloninger
Office Operations Manager
Human Resource Council
1801 S. Higgins
Missoula, MT 59801
(406) 728-3710

CONFIDENTIALITY NOTICE: This email message, including any attachments, is for the sole use of the
intended recipient(s) and may contain confidential and privileged information. Any unauthorized review,
copying, use, disclosure, or distribution is prohibited. If you are not the intended recipient, please
contact the sender by reply e-mail and destroy all copies of the original message. Thank you.

Artichoke Support - Peet (internal) Nov 6, 2025, 4:24 PM

This should be automatical now. Any issues reported after 9:20?

Thanks.Peet

customer-reply (internal) Nov 6, 2025, 4:25 PM

I have not heard from anyone yet.

Susan Cloninger
Office Operations Manager
Human Resource Council
1801 S. Higgins
Missoula, MT 59801
(406) 728-3710

CONFIDENTIALITY NOTICE: This email message, including any attachments, is for the sole use of the
intended recipient(s) and may contain confidential and privileged information. Any unauthorized review,
copying, use, disclosure, or distribution is prohibited. If you are not the intended recipient, please
contact the sender by reply e-mail and destroy all copies of the original message. Thank you.

From: Artichoke Support - Peet <[email protected]>
Date: Thursday, November 6, 2025 at 9:24 AM
To: Susan Cloninger <[email protected]>
Subject: Laptop not connecting to server (message id: 101211336)