#36215 PDF - Lost Functionality, Only Goes to Microsoft Edge

Customer Reply Created Oct 27, 2025, 5:17 PM

System (internal) Oct 27, 2025, 5:17 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/35825510/convert

Check-in (internal) Oct 27, 2025, 5:17 PM

Hi Peet,

Every time I save a PDF it will only save as a “Microsoft Edge PDF” document. I can’t use any of the old functionality where I can organize pages, do esignature, etc. This started happening after one of the upgrades/updates a few weeks ago. Can you please make it where it doesn’t take me to Microsoft Edge PDF with the limited functionality any longer?

Thank you,

Mark

Mark Wallingford

Chief Financial Officer

406-541-9000

[embedded image](https://www.farranco.com/)

customer-reply (internal) Oct 27, 2025, 5:19 PM

Never mind on the below, Peet. Liz helped me and now it is fixed!

Thank you,

Mark

Mark Wallingford

Chief Financial Officer

406-541-9000

[embedded image](https://www.farranco.com/)

From: Mark Wallingford
Sent: Monday, October 27, 2025 11:17 AM
To: Artichoke Support - Peet <[email protected]>
Subject: PDF - Lost Functionality, Only Goes to Microsoft Edge

Hi Peet,

Every time I save a PDF it will only save as a “Microsoft Edge PDF” document. I can’t use any of the old functionality where I can organize pages, do esignature, etc. This started happening after one of the upgrades/updates a few weeks ago. Can you please make it where it doesn’t take me to Microsoft Edge PDF with the limited functionality any longer?

Thank you,

Mark

Mark Wallingford

Chief Financial Officer

406-541-9000

[embedded image](https://www.farranco.com/)