← Customer 14024013

#36182 New QB attachment error

Resolved Created Oct 22, 2025, 6:26 PM Resolved Oct 23, 2025, 6:17 PM
System (internal) Oct 22, 2025, 6:26 PM 
Created from Lead: https://artichoke.shield.syncromsp.com/leads/35726339/convert
Check-in (internal) Oct 22, 2025, 6:26 PM 
Hi Peet,

Attached is a new QB attachment error I am running into.

Thank you,

Liz Scaggs

Operations Manager

406-541-9000

[embedded image](https://www.farranco.com/)

P.O. BOX 9079

MISSOULA, MT 59807
Artichoke Support - Peet (internal) Oct 22, 2025, 9:40 PM 
Do you see the path to the file in Quickbooks? Can you navigate to the file directly and open it.?

From what I can tell this is a file path issue and you may have created a filename and path that is too long for Acrobat to handle. Breaking path length limits has happened before with documents you've attached that have exceedingly long filenames. A filename in Windows can be 255 characters. An entire path. from c:\ on is limited to 260characters.

Peet
customer-reply (internal) Oct 23, 2025, 2:57 PM 
Hi Peet,

My file names are not that long. Unfortunately, I don’t remember what I was trying to look at, so I will just have to follow up if and when it happens again.

Thanks!

Liz Scaggs

Operations Manager

406-541-9000

[embedded image](https://www.farranco.com/)

P.O. BOX 9079

MISSOULA, MT 59807

From: Artichoke Support - Peet <[email protected]>
Sent: Wednesday, October 22, 2025 3:40 PM
To: Liz Scaggs <[email protected]>
Cc: Mark Wallingford <[email protected]>
Subject: New QB attachment error (message id: 100716477)
Artichoke Support - Peet (internal) Oct 23, 2025, 6:17 PM 
Looks like your longest filenames on disk are ~150 and with the ~90 characters that are included in the base path to any of your QuickBooks attachments, which comes in under the 260-character limit.

If you get the file name from QuickBooks, you can search C:\Users\lscaggs\Qbox\FRP\QB\Attach\{Name of QB Company}\ to see if it's on your drive. I believe there's a copy of the file on disk or Quickbooks\Adobe Acrobat would just error that it does not exist.

Cheers.Peet