#36181 Printer/Copier Network

Resolved Created Oct 22, 2025, 5:03 PM Resolved Nov 11, 2025, 9:49 PM

System (internal) Oct 22, 2025, 5:03 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/35723930/convert

Check-in (internal) Oct 22, 2025, 5:03 PM

Hi Peeter,

We can't seem to figure out how to add my computer to the "network" on the printer. Is it possible that my computer can't be added to the network because I'm on a wireless platform? - I have my doubts because I connect to the printer for printing wirelessly, so why would that be the barrier?

It does not seem the face of the printer has an "add/remove" section in the network settings or the scan settings to manipulate destinations.

Any ideas or help?

Quincy

Quincy Walker

Special Events Manager

P: 406-781-1233
Big Sky Brewing Co.

5417 Trumpeter Way

Missoula, MT 59808

Web:[www.bigskybrew.com](http://www.bigskybrew.com/)

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Artichoke Support - Peet (internal) Oct 22, 2025, 9:42 PM

(Hi Peeter 😂)

Quincy

I'm not quite sure what the goal is here. Exactly what are you trying to do? Print? Scan? God forbid, FAX?

Thanks.Peet

customer-reply (internal) Oct 22, 2025, 10:34 PM

I would like to scan a document from the printer/copier directly to my email address.

When you choose the icon on the machine "Scan to Network" - my information does not show up as an option. Right now, I scan the document to Joe and Joe forwards the email to me with the scanned document.

I would assume that it's as simple as adding my email address to the "network, but I can't find anywhere to do so in the settings of the copier/printer.

I would hope it's not as complicated as connecting through a hard line, especially since the files are sent directly to an email address.

Does that help?

Quincy Walker

Special Events Manager

P: 406-781-1233
Big Sky Brewing Co.

5417 Trumpeter Way

Missoula, MT 59808

Web:[www.bigskybrew.com](http://www.bigskybrew.com/)

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---------------------------------------------------------------

From: Artichoke Support - Peet <[email protected]>
Sent: Wednesday, October 22, 2025 3:42 PM
To: Quincy Walker <[email protected]>
Subject: Printer/Copier Network (message id: 100712529)

Artichoke Support - Peet (internal) Oct 22, 2025, 10:55 PM

Helps a ton. The documents are scanned directly to the server, not to email see below.

As long as your connected to the VPN, you can reach the sans folder here:

\\bsb-srv.bigskybrew.co\UserFolders\Scans

Joe's folder here:

\\bsb-srv.bigskybrew.co\UserFolders\Scans\Joe

And your folder here (should be setup in 20min to 1hr):

\\bsb-srv.bigskybrew.co\UserFolders\Scans\Quincy

If UserFolders is mapped as U:\ you can find the above at U:\Scans\Quincy
Cheers.Peet

A few reasons not to scan to email

- Email is not secure
- Mail servers are not file servers
- Emailing attachments normalizes opening attachments that look like they are "just from the scanner"
- MFP's don't support modern authentication for mail sending
- M365 work arounds to email from an MFP can take hours to implement, are fragile, and lower the overall security posture of an M365 tenant

customer-reply (internal) Oct 29, 2025, 3:20 PM

Thanks! It's working great now. I appreciate the help!

Quincy Walker

Special Events Manager

P: 406-781-1233
Big Sky Brewing Co.

5417 Trumpeter Way

Missoula, MT 59808

Web:[www.bigskybrew.com](http://www.bigskybrew.com/)

[embedded image]

---------------------------------------------------------------

From: Artichoke Support - Peet <[email protected]>
Sent: Wednesday, October 22, 2025 4:55 PM
To: Quincy Walker <[email protected]>
Subject: Printer/Copier Network (message id: 100712529)