#36160 Microphone disappeared in Teams?

Resolved Created Oct 20, 2025, 4:34 PM Resolved Oct 22, 2025, 9:44 PM

System (internal) Oct 20, 2025, 4:34 PM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/35666907/convert

Check-in (internal) Oct 20, 2025, 4:34 PM

Hi Peet,

My computer says I do not have a microphone anymore and I can not figure out where it went?

Thank you,

Liz Scaggs

Operations Manager

406-541-9000

[A blue and black logo

Description automatically generated](https://www.farranco.com/)

P.O. BOX 9079

MISSOULA, MT 59807

Artichoke Support - Peet (internal) Oct 22, 2025, 8:32 PM

Liz,

Sorry for the late reply, but when I checked your desktop i could see the monitor "speakerphone" for both recording and Playback. See bellow. Were you still having issue with your desktop?

Thanks.PEet

Index : 2
Default : False
DefaultCommunication : True
Type : Playback
Name : Echo Cancelling Speakerphone (DELL P2724DEB USB)
ID : {0.0.0.00000000}.{ec484e36-7a3a-44d5-a207-cbb951c08e53}
Device : CoreAudioApi.MMDevice

Index : 3
Default : True
DefaultCommunication : True
Type : Recording
Name : Echo Cancelling Speakerphone (DELL P2724DEB USB)
ID : {0.0.1.00000000}.{05480dc3-a326-4139-b4ec-cde848888ad9}
Device : CoreAudioApi.MMDevice

customer-reply (internal) Oct 22, 2025, 9:04 PM

Not sure what was going on with it. My computer did not show a microphone all day yesterday in my system, had to use my phone along with my computer for meetings. When I started today it was all of a sudden showing the microphone?

So I am at a loss but problem solved I guess, I thought maybe you just went in lol.

Liz Scaggs

Operations Manager

406-541-9000

[embedded image](https://www.farranco.com/)

P.O. BOX 9079

MISSOULA, MT 59807

From: Artichoke Support - Peet <[email protected]>
Sent: Wednesday, October 22, 2025 2:32 PM
To: Liz Scaggs <[email protected]>
Subject: Microphone disappeared in Teams? (message id: 100623793)

Artichoke Support - Peet (internal) Oct 22, 2025, 9:33 PM

It is possible that the camera shutter switch (or less likely the mute button) completely disables the microphone. It's a feature of other dell displays with pop up cameras, that if the camera is down, the microphone is disabled. So ... maybe that?

Cheers.Peet

customer-reply (internal) Oct 22, 2025, 9:36 PM

My camera shutter is always off. With that said, I did turn it on to see if that would enable the microphone yesterday, but it did nothing. Very strange I have no idea.

Liz Scaggs

Operations Manager

406-541-9000

[embedded image](https://www.farranco.com/)

P.O. BOX 9079

MISSOULA, MT 59807

From: Artichoke Support - Peet <[email protected]>
Sent: Wednesday, October 22, 2025 3:34 PM
To: Liz Scaggs <[email protected]>
Subject: Microphone disappeared in Teams? (message id: 100623793)

Artichoke Support - Peet (internal) Oct 22, 2025, 9:44 PM

If it happens again, for troubleshooting, unplug the power from the back of the display and plug it back in.

Cheers.Peet