#36146 My email keeps kicking me out
Customer Reply
Created Oct 17, 2025, 4:15 PM
System (internal)
Oct 17, 2025, 4:15 PM
Check-in (internal)
Oct 17, 2025, 4:15 PM
Peet, Not sure what is going on but my email keeps kicking me out and asking me to sign back into Microsoft over and over again. I have done a restart did not fix the issue. This started on my desktop yesterday. Thank you, Liz Scaggs Operations Manager 406-541-9000 [embedded image](https://www.farranco.com/) P.O. BOX 9079 MISSOULA, MT 59807
Artichoke Support - Peet (internal)
Oct 17, 2025, 4:46 PM
Started on your desktop and is confined to your desktop, or started on your desktop and happens on your phone, laptop and desktop? And only your "[email protected]"? Thanks.Peet
customer-reply (internal)
Oct 17, 2025, 4:50 PM
Haven't checked my laptop. Does not seem to be happening on my phone but have not really been using it for emails while im at my desk. This is from my phone. I think it may be getting confused on what email I want to look at and then wants to open a new email session. Clear as mud? Sent from my Verizon, Samsung Galaxy smartphone Get [Outlook for Android](https://aka.ms/AAb9ysg) --------------------------------------------------------------- From: Artichoke Support - Peet <[email protected]> Sent: Friday, October 17, 2025 10:46:10 AM To: Liz Scaggs <[email protected]> Subject: My email keeps kicking me out (message id: 100546715)
Artichoke Support - Peet (internal)
Oct 17, 2025, 4:59 PM
Pinged you on your desktop. I have a couple minutes and can look at your email there if you'd like. Peet
Artichoke Support - Peet (internal)
Oct 17, 2025, 5:28 PM
Cant find anything in the Outlook log and am not seeing any issues with the Outlook currently or receiving any prompts for a logins. I think I need a more detailed explanation of "keeps kicking me out". I think this might have something to do with your SpaceX IP addresses changing your location and Microsoft seeing that as impossible movement and requiring an MFA. When you say sign back in over and over, was it dozens of times? more than a few? Attached is a csv of your logins for the last 2 days. This may not be what you've experienced, but it's what's logged from M365. Cheers.peet
customer-reply (internal)
Oct 17, 2025, 5:34 PM
I noticed you saw those unfinished or blank emails to your support, I was trying to compose an email to you and every time it closed it down and went to my “login as Microsoft” account where it wanted me to [email protected] or [email protected] and then opens up another email window if I continue. It has happened about 20 times to me. Seems to possibly be happening when I am looking at an email from lscaggs and then move to an email in liz.scaggs but not completely sure. It would also pop up when I simply had the camera’s up and I just kept closing it out. Really strange.. Liz Scaggs Operations Manager 406-541-9000 [embedded image](https://www.farranco.com/) P.O. BOX 9079 MISSOULA, MT 59807 From: Artichoke Support - Peet <[email protected]> Sent: Friday, October 17, 2025 11:29 AM To: Liz Scaggs <[email protected]> Subject: My email keeps kicking me out (message id: 100546715)
Artichoke Support - Peet (internal)
Oct 17, 2025, 5:36 PM
Is it continuing? Peet
customer-reply (internal)
Oct 17, 2025, 5:44 PM
Ok just jumped off my call, I have not been using the desktop, but I will let you know if it continues and be more diligent with screen shots. Thanks Peet Liz Scaggs Operations Manager 406-541-9000 [embedded image](https://www.farranco.com/) P.O. BOX 9079 MISSOULA, MT 59807 From: Artichoke Support - Peet <[email protected]> Sent: Friday, October 17, 2025 11:36 AM To: Liz Scaggs <[email protected]> Subject: My email keeps kicking me out (message id: 100546715)
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