#36117 1password question

Resolved Created Oct 15, 2025, 2:17 AM Resolved Oct 22, 2025, 5:10 PM

System (internal) Oct 15, 2025, 2:17 AM

Created from Lead: https://artichoke.shield.syncromsp.com/leads/35551279/convert

Check-in (internal) Oct 15, 2025, 2:17 AM

Hi Peet,

My phone is constantly telling me my 1 password sinc failed. Is that an issue?

Sent from my Verizon, Samsung Galaxy smartphone
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Artichoke Support - Peet (internal) Oct 15, 2025, 5:10 PM

Without a deep dive into the why here, an uninstall and reinstall of 1Password on your phone would likely fix the issue. Just make sure your next to one of your computers to get the 1Password encryption key pin for your relogin. (Think of it as an MFA that only an existed trusted 1Password login can give you.)

cheers.Peet

Ticket Automation (internal) Oct 22, 2025, 5:10 PM

Automation AutoResolve-Waiting for Customer ran on this ticket. Actions: Change Status to Resolved