#36014 QuickBooks - Files Not Showing

Created from Lead: https://artichoke.shield.syncromsp.com/leads/35397521/convert

Since the last update, I haven’t been able to see backup files in QuickBooks. It errors out when trying to look at attached files. Can you please help with this?

Thank you,

Mark

Mark Wallingford

Chief Financial Officer

406-541-9000

[embedded image](https://www.farranco.com/)

Mark,

I'm not sure what you mean by "backup files" do you mean attached files? or do you mean *.qbb files you're saving somewhere?

If you look at your onedrive app, is it signed in and syncing?

Thanks.Peet

Automation AutoResolve-Waiting for Customer ran on this ticket. Actions: Change Status to Resolved

Hi Peet,

This is what we are getting from QB, looks like the path may be messed up.

Liz Scaggs

Operations Manager

406-541-9000

[embedded image](https://www.farranco.com/)

P.O. BOX 9079

MISSOULA, MT 59807

From: Mark Wallingford <[email protected]>
Sent: Wednesday, October 15, 2025 2:21 PM
To: Liz Scaggs <[email protected]>
Subject: FW: QuickBooks - Files Not Showing (message id: 100193802)

From: Artichoke Support - Peet <[email protected]>
Sent: Wednesday, October 8, 2025 10:45 AM
To: Mark Wallingford <[email protected]>
Subject: QuickBooks - Files Not Showing (message id: 100193802)

Ticket split to [36133](/tickets/100482128)

Liz,

The error you are describing/screenshoting here is coming from your laptop, correct? It looks like the file "949895.pdf" was attached to the company on your desktop and it did/does exist along that path. Your OneDrive was not updating as you noticed sometime today or earlier.

It looks as though your desktop OneDrive was stuck atleast since 09/17/25. When the"949895.pdf" was created. Do keep an eye on your OneDrive icons to make sure they are not stuck, regardless, signing out of your Farran Realty onedrive account and then back into it cleared your syncing issue.

I'd not heard back from Mark on this on, but is the issue he was describing also a case of not being able to access the files that were not syncing from your desktop?

Thanks.Peet

Hi Peet,

I am guessing I was the root issue here, I will let you know if he is still experiencing problems.

Thanks for the help,

Liz Scaggs

Operations Manager

406-541-9000

[embedded image](https://www.farranco.com/)

P.O. BOX 9079

MISSOULA, MT 59807

From: Artichoke Support - Peet <[email protected]>
Sent: Wednesday, October 15, 2025 8:06 PM
To: Mark Wallingford <[email protected]>
Cc: Liz Scaggs <[email protected]>
Subject: QuickBooks - Files Not Showing (message id: 100193802)

Hi Peet,

Looks like I just ran into another file I can not open? My One Drive says it is up to date also.

Liz Scaggs

Operations Manager

406-541-9000

[embedded image](https://www.farranco.com/)

P.O. BOX 9079

MISSOULA, MT 59807

From: Liz Scaggs
Sent: Thursday, October 16, 2025 3:51 PM
To: 'Artichoke Support - Peet' <[email protected]>; Mark Wallingford <[email protected]>
Subject: RE: QuickBooks - Files Not Showing (message id: 100193802)

Hi Peet,

I am guessing I was the root issue here, I will let you know if he is still experiencing problems.

Thanks for the help,

Liz Scaggs

Operations Manager

406-541-9000

[embedded image](https://www.farranco.com/)

P.O. BOX 9079

MISSOULA, MT 59807

From: Artichoke Support - Peet <[email protected]>
Sent: Wednesday, October 15, 2025 8:06 PM
To: Mark Wallingford <[email protected]>
Cc: Liz Scaggs <[email protected]>
Subject: QuickBooks - Files Not Showing (message id: 100193802)

Which user and device added this QB attachment originally?

Thanks.Peet

I would be the user and my desktop would have added it. Possibly my old one? Not sure when I got the new one or if it even matters.

Liz Scaggs

Operations Manager

406-541-9000

[embedded image](https://www.farranco.com/)

P.O. BOX 9079

MISSOULA, MT 59807

From: Artichoke Support - Peet <[email protected]>
Sent: Thursday, October 16, 2025 4:23 PM
To: Mark Wallingford <[email protected]>
Cc: Liz Scaggs <[email protected]>
Subject: QuickBooks - Files Not Showing (message id: 100193802)

Liz,
It looks like some odd goings on happened around 9/26 ... likely when we moved computers. I restored all the recycled folders and files from the QB SharePoint Recycle Bin.

When your OneDrive once again says it's up to date, would you please go through "C:\Users\lscaggs\Qbox\FRP\QB\Attach" and make sure there aren't any duplicate folders ... e.g. "Arrowleaf Solutions, LLC (1)" and "Arrowleaf Solutions, LLC". If there are, please move the contents from "Arrowleaf Solutions, LLC (1)" to "Arrowleaf Solutions, LLC" ... nothing from the (1) folders should overwrite anything in the normal path, it should just be added data.

Cheers.

Automation AutoResolve-Waiting for Customer ran on this ticket. Actions: Change Status to Resolved