← Customer 14024067

#35999 Re: Urgent-ish help needed with domains

Resolved Created Oct 6, 2025, 3:58 PM Resolved Oct 16, 2025, 7:10 PM
System (internal) Oct 6, 2025, 3:58 PM
Created from Lead: https://artichoke.shield.syncromsp.com/leads/35366405/convert
Check-in (internal) Oct 6, 2025, 3:58 PM
Hi Peet,

I need some urgent-ish help with our domains.

First thing, MontanaForever.org. I have an email from last fall asking if you could take over management. Were you ever able to do that? I logged into my NameCheap account and appears to have expired...can you help me take it back if we can?

Our web CMS, Webflow, is also requesting we re-authenticate our website this month. Screenshot attached. It says:

"Update your site’s domains by November 3, 2025 for the best security and reliability. You can use the buttons to bulk update domains or update them manually. To update manually, visit the admin console of your domain registrar (the website you purchased your domain from) and update the CNAME record to cdn.webflow.com. It may take up to 48 hours for changes to take effect."

Can you help me get that update done? Can you help me understand what we need to do to take back montanaforever.org?

Thank you,

Lena

--
Lena Viall
Conservation and Communications Manager​
​
Five Valleys Land Trust
120 Hickory Street, Suite B, Missoula, MT 59801
W: [fvlt.org](https://www.fvlt.org/) D: 406.519.5195 O: 406.549.0755

---------------------------------------------------------------

From: Lena Viall <[email protected]>
Sent: Tuesday, October 8, 2024 1:10 PM
To: [email protected] <[email protected]>
Subject: Adding domain to FVLT account

Hey Peet,

Would it be possible for you to roll the domain montanaforever.org into your domain management for Five Valleys? I purchased that domain a few years ago for a capital campaign, but we'd like to keep a hold of it indefinitely.

I believe it's still with NameCheap...can you help me get it transferred over to your care?

Thanks,

Lena

--
Lena Viall
Conservation and Communications Manager​
​
Five Valleys Land Trust
120 Hickory Street, Suite B, Missoula, MT 59801
W: [fvlt.org](https://www.fvlt.org/) D: 406.519.5195 O: 406.549.0755
Artichoke Support - Peet (internal) Oct 6, 2025, 4:33 PM
I looked back at ticket #26280 to get an idea about "MontanaForever.org". Reading the ticket, it looks like that domain is in FVLT namecheap account that I don't have access to and the last communication was that you were checking on whether FVLT would renew it past June 2025.

It looks like the domain expired 7/30/25. There's a 30day recovery period that has passed, but it looks like it's still registered with name cheap, so I'm usure of it's current status. What do you see in your namecheap account? If you'd like me to look please feel free to put the namecheap credentials in the "Leana-Artichoke" vault in 1password.

I've updated the fvlt.org and www.fvlt.org dns records to point to cdn.webflow.com

Last login: Fri Oct 3 12:19:48 on ttys001
peet@AC-Studio-M1 ~ % nslookup fvlt.org
Server:  10.10.100.254
Address: 10.10.100.254#53

Non-authoritative answer:
Name: fvlt.org
Address: 198.202.211.1

peet@AC-Studio-M1 ~ % nslookup www.fvlt.org
Server:  10.10.100.254
Address: 10.10.100.254#53

Non-authoritative answer:
www.fvlt.org canonical name = cdn.webflow.com.|
Name: cdn.webflow.com
Address: 198.202.211.1
customer-reply (internal) Oct 6, 2025, 8:39 PM
Hi Peet,

Not surprised that I was the one to not follow up last year re getting you access to MontanaForever....apologies.

I've added my NameCheap login to that "Leana-Artichoke" vault in 1Password.

When I log in, I don't see anything under Expiring/Expired because the window as passed. I apparently didn't see their emails to me about our registration expiring. I've attached my the most recent message in my NameCheap inbox. I'd say, if reactivating that domain is $200 or less, let's do it. If it's more, let's chat about how much more.

Thank for updating DNS records. I can see that's been fixed. Much appreciated.

Thank you for your help. Hope the fam is well. Sorry to be delinquent...

Lena

--
Lena Viall
Conservation and Communications Manager​
​
Five Valleys Land Trust
120 Hickory Street, Suite B, Missoula, MT 59801
W: [fvlt.org](https://www.fvlt.org/) D: 406.519.5195 O: 406.549.0755

---------------------------------------------------------------

From: Artichoke Support - Peet <[email protected]>
Sent: Monday, October 6, 2025 10:33 AM
To: Lena Viall <[email protected]>
Subject: Re: Urgent-ish help needed with domains (message id: 100140878)
Artichoke Support - Peet (internal) Oct 8, 2025, 9:19 PM
Lena,

I was sure I already replied here. Trying to recover a domain from one of these sorts of prospective scavengers is a crap shoot. If you'd like to try to get it back you could "Make an offer" through namecheap. I think going this route is likely your best bet. The domain is still registered through NameCheap for what that's worth.

The minimum offer through NameCheap is $200 so it's within your range.

You can also go through a broker like Sedo
https://sedo.com/brokerage/?language=us&domain=montanaforever.org

But I'm betting that will blow by the $200 limit.
customer-reply (internal) Oct 8, 2025, 9:29 PM
Hi Peet,

Make and offer, and see where it goes. If it's $250 or less, just do it.

THANK YOU

Get [Outlook for Android](https://aka.ms/AAb9ysg)
---------------------------------------------------------------

From: Artichoke Support - Peet <[email protected]>
Sent: Wednesday, October 8, 2025 3:19:09 PM
To: Lena Viall <[email protected]>
Subject: Re: Urgent-ish help needed with domains (message id: 100140878)
Artichoke Support - Peet (internal) Oct 8, 2025, 11:00 PM
Lena,

I was able to get Name cheap to reinstate the domain for you. Their fee was $77 and I had 1.75 hours of billable on the issue. Would you like me to move this into my Namecheap where I monitor renewals?

Eventually we should get this over to Porkbun with your primary domain, but that's for another day.

Cheers.Peet
customer-reply (internal) Oct 9, 2025, 4:15 PM
Hi Peet,

THANK YOU. I sincerely appreciate it!

And yes, please move this account to your NameCheap and then to Porkbun when you can. Obviously I cannot be trusted with keeping them active.

You're the best!

Lena

--
Lena Viall
Conservation and Communications Manager​
​
Five Valleys Land Trust
120 Hickory Street, Suite B, Missoula, MT 59801
W: [fvlt.org](https://www.fvlt.org/) D: 406.519.5195 O: 406.549.0755

---------------------------------------------------------------

From: Artichoke Support - Peet <[email protected]>
Sent: Wednesday, October 8, 2025 5:00 PM
To: Lena Viall <[email protected]>
Subject: Re: Urgent-ish help needed with domains (message id: 100140878)
Artichoke Support - Peet (internal) Oct 9, 2025, 6:23 PM
Migrated and done. Glad I was able to help.

Let me know if you need any DNS for it ... it's still parked, right?

Cheers.Peet
Ticket Automation (internal) Oct 16, 2025, 7:10 PM
Automation AutoResolve-Waiting for Customer ran on this ticket. Actions: Change Status to Resolved