Invoice #2755
Date: Sep 28, 2021
Due: Oct 8, 2021
Paid
| Item | Qty | Price | Total |
|---|---|---|---|
| Ticket Work: Artichoke Support - Peet Tue 09-28-21: Ticket # 19577, Subject "FW: Williams Law Firm- Spectrum New VoIP Phones - Decision due by this Thursday" Provide detailed insights on phone system quotes and options. Cautiously recommend using Montana Phones and installing Lumen Fiber. | 2 | $100.00 | — |
| Ticket Work: Artichoke Support - Peet Wed 09-14-21 from Ticket #19484, Subject WLF Troubleshoot failed drive on Hyper-V Server. Pull failed drive and begin rebuild on hot spare. Order replacement Drive for failed 6TB SAS | 2.25 | $100.00 | — |
| Ticket Work: Artichoke Support - Peet 8-30-21, 09-17-21 and 09-20-21 Ticket # 19399, Subject Secure Sharing of Documents Work with Susan and Deb on the steps to communicate with guest users via Teams. Work with Deb on the steps required for OneDrive "Request a File" procedure. | 2 | $100.00 | — |
| Ticket Work: Artichoke Support - Peet Tue 07-27-21 from Ticket # 18306 Subject Adobe Update Shea's computer to newer window 10 Feature release. Troubleshot Adobe Acrobat Pro. The version currently installed was not fully up to date so we applied the updates. It still exhibited the behavior. After fully uninstalling with appwiz.cpl and reinstalling with the Adobe Creative Cloud application. Adobe Acrobat Pro behaves normally. | 0.75 | $100.00 | — |
| Ticket Work: Artichoke Support - Peet Mon 06-21-21 Ticket # 16474, Subject Printers Troubleshoot printer connections for Gwen. Reattach HP 712 and basement 550. | 0.5 | $100.00 | — |
| Ticket Work: Artichoke Support - Peet Wed 06-21-21, 06-22-21 and 06-23-21 Ticket # 16470 Subject WLF - New Printer, Configure and install new printer on print serve and share to WLF. Create stand-alone B&W (WLF-MX3071) and Color (WLF-MX3071-COLOR) printers to cut down on accidental color printing. Create Scan destination for Missoula. Create Scan Destination for Gwen, Hilde, Deb and Kiara. | 3.25 | $100.00 | — |
| Ticket Work: Artichoke Support - Peet Wed 06-16-21 Ticket # 16211, Subject Help Jennifer log into upgraded PC Work with Jennifer to log into her new computer and remind her of her previous WLF credentials. | 0.25 | $100.00 | — |
| Ticket Work: Artichoke Support - Peet Fri 06-11-21 from Ticket # 15968, Subject Fwd: Do not open "TruGreen Invoice & Statements" email Work with mark on mistakenly opening a phishing email. Troubleshoot the possible implications and arrive at the conclusion the phishing site was mitigated by the time Mark followed the link | 0.5 | $100.00 | — |
| Ticket Work: Artichoke Support - Peet Thu 06-10-21 from Ticket # 15881, Subject BZN server Troubleshoot BZN server boot issues. Work with Lauren to ensure server and Virtual Machines are correctly booted. Order wireless keyboard and mouse to keep attached to the server. | 3 | $100.00 | — |
| Ticket Work: Artichoke Support - Peet 06-08-21 and 06-08-21 from Ticket # 15781, Subject Phone Message Work with Deb to try to get a 16bit application running on 64bit windows trial laptop for lasik eye calculations. The final solution was for the client to provide a system with which to run the software. | 0.75 | $100.00 | — |
| Ticket Work: Artichoke Support - Peet Wed 06-16-21 and 06-18-21 from Ticket # 15539, Subject Name on Word comments Rename WLF-Dannelle. Troubleshoot Microsoft Office UserName issue. Remove and reconnect WLF AD to AZURE AD Sync. Unbind and rebind WLF-Shea-mini. Narrow issue to only WLF AD bound windows computers. After a good deal of troubleshooting and speaking with Microsoft support, I was able to independently find a workaround. While nothing I tried would stop naming Office defaulting "Shea Moylan" in comments, there's a check box to override the erroneous settings. | 4.25 | $100.00 | — |
| Ticket Work: Artichoke Support - Peet Fri 05-28-21 Ticket #15212, Subject Printing PDF Documents to the Downstairs Printer Bizhub 552 Troubleshoot slow printing of pdfs from Adobe Acrobat. | 0.5 | $100.00 | — |
| Ticket Work: Artichoke Support - Peet Mon 05-17-21, 05-20-21 and 05-21-21 from Ticket # 14599, Subject Issues, Troubleshoot slow syncing between WLF-MSO and WLF-BZN. Discover that a myriad of case files were moved around and the site to site DSFR sync is functioning as designed. The sync is linear and will process all file changes in the order they occur. Until all file changes are processed, the files saved between BZN and MSO will not be fully in sync. Other solutions like OneDrive for Business/Sharepoint Online may provide better collaboration. | 2.5 | $100.00 | — |
| Ticket Work: Artichoke Support - Peet 05-11-21 and05-12-21 Ticket # 14223, Subject New hire need help asap Troubleshoot printing for WLF-BZN-Alexus-mini. Build and push GPO to all Point and Print printers to be set up without requiring Administrative privileges. | 1 | $100.00 | — |
| Ticket Work: Artichoke Support - Peet 05-11-21 and05-12-21 Ticket # 13973, Subject Scanning Folder Create the new entry for Lauren on the Kyocera scanner. Describe the function of the Bozeman scan destination as a general scan destination for anyone in the Bozeman office. | 0.75 | $100.00 | — |
| Ticket Work: Artichoke Support - Peet Mon 05-03-21 Ticket # 13662: Subject New Employee Create Shea Mann and Lauren Keeney account and enable with Office 365. Their passwords are in the 1Password vault. | 1 | $100.00 | — |
| Ticket Work: Artichoke Support - Peet Fri 04-23-21 Ticket # 13295, Subject Computer Problems: Troubleshoot improperly saved documents and confusing workflow with Kiara. Narrow issue to overwriting document with an incorrect version. The deleted document was replaced before a copy was placed in backups or shadow copies. | 1.75 | $100.00 | — |
| Ticket Work: Artichoke Support - Peet Thu 04-22-21Ticket # 13295, Subject Computer Problems Work with Kiara to troubleshoot issues with computer. The "l" key is sticking on her keyboard. Recommend replacement MK540 Logitech set. Use Huntress and MalwareBytes to scan for malware, none found. from | 0.75 | $100.00 | — |
| Ticket Work: Artichoke Support - Peet Thu 04-15-21 Ticket # 12872, Subject Internet explorer settings Work with Misty on Internet Explorer settings and strongly recommend that IE is completely removed from any workflow. | 0.5 | $100.00 | — |
| Ticket Work: Artichoke Support - Peet Fri 04-02-21 Ticket # 12120, Subject File Clerk Computer Printer BizHub 552 Troubleshoot WLF\FileClerk not connecting to internal resources correctly. Discover WLF\FileClerk on WLF\WLF-FileClerk is not pulling Kerberos tickets. Determine the issue is limited to WLF\FileClerk. Use ProfWiz to re-attach the migrated profile to the domain user. Issue resolved. from Ticket # | 1.25 | $100.00 | — |
| Ticket Work: Artichoke Support - Peet Fri 04-16-21and 04-19-21 Ticket # 11883, Subject FW: New computer Work with Alexus to setup and migrate her computer. Ensure app defaults are correct and printer is setup and profile migrated correctly. Ensure that all updates are applied. Help with fingerprint biometrics. Help Alexus install Acrobat Pro from her subscription. | 2.25 | $100.00 | — |
| Ticket Work: Artichoke Support - Peet Thu 04-01-21 from Ticket # 11533, Subject New Computers Install new keyboards and mice in. Set up displays for Paul’s workstation with new cables. Set up spare office with old monitors and Tyler’s old laptop | 0.75 | $100.00 | — |
| Ticket Work: Artichoke Support - Peet Tue 03-30-21 from Ticket # 11533, Subject New Computers Backup and wipe Tyler's XPS. Reinstall Office and required internet software. Store archived copy of Tyler's profile on the laptop. | 2 | $100.00 | — |
| Subtotal | $3,450.00 | ||
| Total | $3,450.00 | ||