Invoice #2657
Date: Apr 1, 2021
Due: Apr 11, 2021
Paid
| Item | Qty | Price | Total |
|---|---|---|---|
| Ticket Work: Artichoke Support - Peet Wed 01-22-20 - On-Site visit with Megan to discuss excess inventory. Troubleshot WLF-Account, cannot be upgraded to Windows 10. from Ticket # 4870, Subject Fwd: Williams Law Firm Inventory | 2.25 | $100.00 | — |
| Ticket Work: Artichoke Support - Peet Fri 01-03-20 - Work with Jesse to order replacement battery and tools for his laptop. from Ticket # 4866, Subject PC Battery | 0.5 | $100.00 | — |
| Ticket Work: Artichoke Support - 02-06-20 - Work with Gwen to restore deleted Munt 8443 case file. from Ticket # 4992, Subject Fwd: WLF Needs | 1 | $100.00 | — |
| Ticket Work: Artichoke Support - 02-06-20 - Ticket Work: Peet McKinney Feb-06-20: Research and report on Ultra Wide Screen options for Mark's desk from Ticket # 5004, Subject Fwd: Monitors | 0.25 | $100.00 | — |
| Ticket Work: Peet McKinney 02-07-20: Build three new clerk accounts, enable Microsoft 365 and work with Megan on access to 1Password: Sam Doxzon - sam@wmslaw - WLF\sam Graham Cobb - graham@wmslaw - WLF\graham Jennifer Robichaud - jennifer@wmslaw - WLF\jennifer from Ticket # 5003, Subject Fwd: New Employees and a new machine | 1.25 | $100.00 | — |
| Ticket Work: Peet McKinney Fri 03-06-20 05:05 PM - 6:35PM After receiving notification that files were disappearing, ensure Hilde's computer was off the network. Troubleshoot her computer onsite and scan for malware. Determine that while there is no exceedingly malicious malware on the computer, the computer is not working correctly and will need to be wiped and upgrades. from Ticket # 5106, Subject Message at startup | 1.5 | $100.00 | — |
| Ticket Work: Peet McKinney Mon 03-09-20 Build fresh, fully updated Windows 10 Pro install for Hilde's computer. Deploy on replacement SSD. Install current management tools and internet utilities. Install Office 365 Business. Install Malwarebytes trial. from Ticket # 5106, Subject Message at startup | 2.5 | $100.00 | — |
| Ticket Work: Peet McKinney Mon 03-09-20 Deliver and setup Hilde's rebuilt computer. Bind computer to AD, configure Microsoft Office for Hilde, install PCLaw, trial director and timecode pro. Ensure that printers are connected and installed. Work with Hilde to ensure the security of her bank and empower logins. Hilde will contact me again when she has access to her phone to install applications. from Ticket # 5106, Subject Message at startup | 2 | $100.00 | — |
| Ticket Work: Peet McKinney Thu 03-12-20 Troubleshoot Jesse email hack. Trace to Jesse following a phishing link *and* entering his password in the phishing site. Research and pull logs. More than 1700 phishing messages were sent with the subject "Insurance Claim" to all of Jesse's contacts and other email addresses. Peet from Ticket # 5127, Subject Email Hacked | 3.25 | $100.00 | — |
| Ticket Work: Peet McKinney Thu 03-12-20 Work with Nick to clear login access issue from his phone. Thanks.Peet from Ticket # 5130, Subject Nicks email | 0.25 | $100.00 | — |
| Ticket Work: Artichoke Support - Peet 03-12-20 Worked with Deb to fix 7zip install. from Ticket # 4405, Subject WINZIP | 0.5 | $100.00 | — |
| Ticket Work: Peet McKinney Thu 03-12-20 Work with Shelbi on Clio login issue. Direct to the support article https://support.clio.com/hc/en-us/articles/360000205554-When-I-Login-to-Clio-it-s-a-Blank-White-Screen-with-Only-the-Chat-Bubble- Cheers.Peet from Ticket # 5126, Subject Chrome-Clio | 0.25 | $100.00 | — |
| Ticket Work: Peet McKinney Wed 03-18-20 Work with Peter to reset his 2fa token for VPN login. Update PDF documentation for connecting to WLF VPN and share with Peter. Cheers.Peet from Ticket # 5157, Subject Fwd: Remote access to the server | 1 | $100.00 | — |
| Ticket Work: Peet McKinney Wed 03-18-20 Work with Shelbi to deploy 7-zip to her computer. Cheers.Peet from Ticket # 5152, Subject 7-zip download | 0.5 | $100.00 | — |
| Ticket Work: Peet McKinney Fri 03-20-20 Work with Tyler on VPN connectivity. Deliver instructions, troubleshoot connectivity and routing issues caused by IP address space conflict. Strongly recommend replacing home network router/WiFi Access Point Cheers.Peet from Ticket # 5160, Subject Remote Access | 1.75 | $100.00 | — |
| Ticket Work: Peet McKinney Tue 03-24-20 Work with Nikohl to enable VPN access for her account and setup on her personal macOS device. Ensure access was granted with Nick from Ticket # 5176, Subject Remove Access | 0.75 | $100.00 | — |
| Ticket Work: Peet McKinney Tue 03-24-20 Work with Susan on home connectivity issues. Troubleshoot subnet/IP addressing issues. Recommend replacement router/wifi solution Eero Pro. Pre configure and pre stage the device. Ensure all updates applied. Work with Susan to deploy in her home and ensure she had access to the configuration app and account. from Ticket # 5159, Subject Remote access | 4.25 | $100.00 | — |
| Ticket Work: Peet McKinney Fri 03-27-20 11:02 AM - 11:47AM Build accounts for Sam Doxzon , Graham Cobb, Jennifer Robichaud. Update 365 membership or Megan. from Ticket # 5117, Subject Peeps that need to be added to group emails. | 0.75 | $100.00 | — |
| Ticket Work: Peet McKinney Tue 03-31-20 Add [email protected] to the VPN access group from Ticket # 5226, Subject Re: ME & The Office | 0.25 | $100.00 | — |
| Ticket Work: Peet McKinney Wed 04-01-20 Work with Nikohl on the process of connecting remotely to the server in BZN from her macOS computer. from Ticket # 5228, Subject Kerio VNP | 0.75 | $100.00 | — |
| Ticket Work: Artichoke Support - Peet Wed 04-01-20 Work with Hilde ensure there is a short cut on her desktop of CA. Troubleshoot viewing .msg files in Windows Explorer I remoted to your computer and added the CA shortcut to your desktop. CA can be found in f:\APPS\CA\CA.exe. The all you needed for the time clock was the URL http:\\timeclock.wmslaw.com. As for the File Explorer preview pane, Outlook 64 bit does not support previewing .msg files in file explorer from Ticket # 5188, Subject WLF - Case Archive, Timeclock | 0.5 | $100.00 | — |
| Ticket Work: Peet McKinney Thu 04-02-20 Check adobe acrobat licensing for Deb. Via https://adminconsole.adobe.com. from Ticket # 5246, Subject Adobe | 0.25 | $100.00 | — |
| Ticket Work: Peet McKinney Thu 04-02-20 Troubleshoot internet connectivity with Robin. from Ticket # 5239, Subject Internet Down | 0.25 | $100.00 | — |
| Ticket Work: Peet McKinney Mon 04-06-20 Worked with Peter to reconnect to VPN. Reset 2FA. And ensured connectivity was correct. from Ticket # 5258, Subject remote access | 1 | $100.00 | — |
| Ticket Work: Peet McKinney Mon 04-06-20 Work with Mark to pick new wide curved monitor. Mock up and measure space locally. Ensure fit with Mark. Narrow to Dell U3419W. Order via Newegg.com Ticket # 5256, Subject RE: WLF projects | 1 | $100.00 | — |
| Ticket Work: Peet McKinney Fri 04-10-20 07:34 AM - 8:19AM Work with Shelbi on Outlook not connecting to Exchange Online. Record and deliver screen captures to help her work in webmail while troubleshooting the issue. Troubleshoot the problem and ultimately solve by removing and adding back account. from Ticket # 5297, Subject Outlook email | 1 | $100.00 | — |
| Ticket Work: Peet McKinney Tue 04-14-20 - Explain email aliases for [email protected]. Offer to remove the [email protected] alias for [email protected] from Ticket # 5319, Subject RE: Tymetrix 360 emails | 0.25 | $100.00 | — |
| Ticket Work: Peet McKinney Fri 04-24-20 - Control Mark's computer and select the appropriate mic input for zoom. from Ticket # 5396, Subject Zoom | 0.25 | $100.00 | — |
| Peet McKinney Tue 04-28-20 - Build three Dell Optiplex 7070 for Dannell, Hannah and Accounting. Wipe and install Windows 10 Pro, Office Applications, Antivirus, and standard free apps. Fully update, name and bind to AD. | 3.5 | $100.00 | — |
| Ticket Work: Peet McKinney Tue 04-28-20 - Troubleshoot audio issues with Teams for Mark from Ticket # 5256, Subject RE: WLF projects | 0.25 | $100.00 | — |
| Peet McKinney Tue 05-03-20 - Deploy Dannell's computer. Install Mark's new Display. Move mark's display to Dannell. Setup Accounting pc for transfer. Setup Hanna's computer for transfer. | 3 | $100.00 | — |
| Ticket Work: Peet McKinney Mon 05-04-20 Push printer settings to Dannelles computer. from Ticket # 5449, Subject Danelle-connecting to printers | 0.25 | $100.00 | — |
| Ticket Work: Artichoke Support - Peet Tue 05-05-20 Research and purchase new WFH setup for Susan from Ticket # 5421, Subject Work Station set up | 1 | $100.00 | — |
| Ticket Work: Peet McKinney Fri 05-08-20 Work with Hanna to migrate her data from existing laptop workstation to new Optiplex micro. Troubleshoot migrating sticky notes. from Ticket # 5072, Subject WLF Computer issues and updates | 0.25 | $100.00 | — |
| Ticket Work: Peet McKinney Wed 05-13-20 Troubleshoot wired network connectivity from Hanna's 7070 micro. Determined that by simply having a cable plugged into the ethernet in your office the switch was 'seeing' a device on the port. This seems to be what is blocking the network connectivity of your new computer. It looks as if your laptop was connected to the wireless network and the wired network and is perhaps the reason why it appeared to work before. from Ticket # 5072, Subject WLF Computer issues and updates | 1 | $100.00 | — |
| Ticket Work: Artichoke Support - Peet Fri 05-15-20 Troubleshoot research Acrobat PDF crashing/hanging when saving to the server. Problem happens often for Tyler, but is intermittent. Best solution yet is to save locally and move to the server. from Ticket # 5482, Subject Explorer/PDF Crashing | 1.5 | $100.00 | — |
| Ticket Work: Peet McKinney Thu 05-21-20 Work with Susan on VPN Access issues. Troubleshoot non-working VPN Client. Reinstall VPN client and reenter connection data. from Ticket # 5531, Subject My remote access-Kerio | 0.75 | $100.00 | — |
| Ticket Work: Peet McKinney Wed 05-27-20 Work with Dave from Network Solutions to troubleshoot networking issues. Track down a failed switch in back bathroom built in bench. from Ticket # 5560, Subject My computer is not connecting to the internet/network | 0.75 | $100.00 | — |
| Peet McKinney Wed 05-30-20 on-site install, adopt and configure UniFi Switch 8 60W in bathroom bench and front reception area. | 1 | $100.00 | — |
| Ticket Work: Peet McKinney Tue 06-02-20 Work with Megan to revamp how billing email is handled. Discuss options and features available in M365. Build a [email protected] shared account and provide access to all who need it. from Ticket # 5570, Subject Billing email address | 1.5 | $100.00 | — |
| Ticket Work: Peet McKinney Thu 06-11-20 Work with Tyler on crashing Adobe issue. Research modern Acrobat failures and solutions. from Ticket # 5593, Subject Adobe and Laptop Monitor | 1 | $100.00 | — |
| Ticket Work: Peet McKinney Fri 06-12-20: Work with Nick on Acrobat crashing info. Narrow the issue to Drive Mapping policies: https://community.adobe.com/t5/acrobat/pdf-pages-go-blank/td-p/8352938?page=1 Rebuild all drive mapping policies and change them from Replace to Update for both MSO and BZN. from Ticket # 5589, Subject PDF | 1.75 | $100.00 | — |
| Ticket Work: Peet McKinney Wed 06-24-20: 2:40PM Work with Jennifer to get a DCOMM viewer installed on her computer. from Ticket # 5689, Subject Need to install program to view medical imaging | 0.75 | $100.00 | — |
| Subtotal | $4,825.00 | ||
| Total | $4,825.00 | ||