Invoice #3553
Date: May 23, 2025
Due: Jun 2, 2025
Paid
| Item | Qty | Price | Total |
|---|---|---|---|
| Mon 05-12-25: Teams Setup and Configuration and Troubleshooting: Reitterate that adding multiple sylibals to the voice dialing prompts would likely make it more constants for callers. from Ticket # 29235, Subject Teams Phone | 0 | $225.00 | — |
| Wed 04-16-25: Teams Setup and Configuration and Troubleshooting: Troubleshoot issue for Cole. Discover setting on his Teams account that was forwarding all calls to an undefined number. from Ticket # 29235, Subject Teams Phone | 0.75 | $225.00 | — |
| Tue 04-15-25: Teams Meeting: Work through final call flow issues as well as onboarding and offboarding. from Ticket # 29235, Subject Teams Phone | 1 | $225.00 | — |
| Mon 04-07-25-Mon 04-11-25: Teams Setup and Configuration and Troubleshooting: Troubleshoot porting issues with timing and cutoff. from Ticket # 29235, Subject Teams Phone | 1 | $225.00 | — |
| Mon 04-07-25: Teams Meeting: Discuss and troublshoot voicemail delivery issues. Discuss Exception Handling and the 30second time out limitations around the current flow. Touch on SMS status. from Ticket # 29235, Subject Teams Phone | 0.75 | $225.00 | — |
| Ticket Work: Artichoke Support - Peet Tue 04-01-25 01:10 PM - Tue 04-01-25 02:10 PM Tue 04-01-25: Teams Setup and Configuration and Troubleshooting: Research phonenumber spam and possible solutions and work arounds for newly regiistered numbers. from Ticket # 29235, Subject Teams Phone | 0.5 | $225.00 | — |
| Fri 03-21-25 - Fri 03-28-25: Teams Setup and Configuration: Finalize status vs availability relationship. Discuss adding sylable's to dial by name triggers. Reconfigure ED voicemail to flow directly to personal voicemail of Chet Work. Place port order for primary phone DID: +14065878404 from Ticket # 29235, Subject Teams Phone | 2 | $225.00 | — |
| Ticket Work: Artichoke Support - Peet Mon 03-10-25 02:30 PM - Mon 03-10-25 04:00 PM Mon 03-10-25: Teams Meeting: Begin a brief discussion of user onboarding and offboarding. Description of current DID's and distribution. Walk through call flows and reception queue functionality. Touch on SMS status. from Ticket # 29235, Subject Teams Phone | 0.5 | $225.00 | — |
| Tue 03-04-25 - THU 03-06-25: Teams Setup and Configuration: Troubleshoot minor misconfigurations before roll out. Discover availablilty of local Bozeman DID's. Release all but five Livingston numbers, capture as many consecutive/adjacent 920 numbers as possible, Troubleshoot double greating in the call flow, discuss Elin's interaction with the Reception Call Queue from Ticket # 29235, Subject Teams Phone | 3.75 | $225.00 | — |
| Mon 03-03-25: Teams Meeting: Discuss and troubleshoot Teams status vs availability for calls. Include a brief overview of setting availability schedules Quite Hours and DND. from Ticket # 29235, Subject Teams Phone | 2.5 | $225.00 | — |
| Fri 02-28-25: Teams Setup and Configuration and Documentation: License all users and apply phone numbers distributing between Livingston and Bozeman numbers as effectively as possible. from Ticket # 29235, Subject Teams Phone | 1.25 | $225.00 | — |
| Tue 02-25-25: Teams Setup and Configuration and Documentation: Release unneded Phone numbers and secure local non-Bozeman numbers. from Ticket # 29235, Subject Teams Phone | 0.75 | $225.00 | — |
| Tue 02-18-25: Teams Meeting: Discuss phone hardware and requirements. Revisit call flow and forwarding the primary numbers. Plan for call testing and cutover. from Ticket # 29235, Subject Teams Phone | 1 | $225.00 | — |
| Tue 10-29-24: Teams Setup and Configuration and Documentation: After discussion with EJ, clean up routing and call flow to enable After Hours and Holid Exceptions. Build flow chart describing GVLT call flow. from Ticket # 29235, Subject Teams Phone | 3.25 | $225.00 | — |
| Mon 10-28-24: Teams Meeting: Discuss the basic structure of Auto Attendants and Call Queues of the early deployment of the configuration as well as how to configure teams and M365 to fit the Voice workflow Cover basics of licensing and task EJ to poplulate groups for Voice Mail. from Ticket # 29235, Subject Teams Phone | 1.5 | $225.00 | — |
| Tue 10-01-24 Fri 10-18-24: Teams Setup and Configuration: Work with EJ on getting required licensing in place. Build the first itteration of the groups and structure as well as call flows between Auto Attendants and Call Queues and M365 Groups for VoiceMail. from Ticket # 29235, Subject Teams Phone | 5.25 | $225.00 | — |
| Wed 09-25-24: Teams Meeting: Kick off call to discuss scope of work, requirements, schedule, and timeline. from Ticket # 29235, Subject Teams Phone | 1.5 | $225.00 | — |
| Subtotal | $6,131.25 | ||
| Total | $6,131.25 | ||