Invoice #3080
Date: May 10, 2023
Due: May 20, 2023
Paid
| Item | Qty | Price | Total |
|---|---|---|---|
| Ticket Work: Artichoke Support - Peet Wed 05-10-23 01:15 PM - Wed 05-10-23 05:30 PM Troubleshoot Boom Swagger network and Daysmart Salon connectivity issues. Gather information on Daysmart Salon errors. Test network connectivity on both BOOMSWAGGER001 and BOOMSWAGGER002 Discover BOOMSWAGGER001 functions nearly correctly when connected to WiFi Troubleshoot WiFi Guest, Boom Swagger, and Sonos Speakers wifi networks. Ensure "Boom Swagger" and "Sonos Speaker" SSID's have secure unique passwords. Test single ethernet run (from back of house to reception) determine the run has full continuity. Replace suspect Netgear switch with Unifi Flex Mini 5. Create Boom Swagger customer and adopt into unifi.artichoke.consulting. Roll BOOMSWAGGER001 back to ethernet via Unifi Flex Mini 5. Discover connectivity issues persist. Install GlassWire and monitor Daysmart Salon network connections. Discover BOOMSWAGGER001 can lookup the Daysmart management URL, but cannot resolve the domain when attempting other types of connections. Test directly setting DNS to Cloudflare public DNS resolvers. 1.1.1.1 and 1.0.0.1. Using Cloudflare DNS fully resolves the issue. Attempt to configure Nighthawk Router DHCP server to provide Cloudflare DNS. Discover it's not possible. Discuss network equipment replacements as well as support and management options moving forward from Ticket # 23440, Subject Troubleshoot Daysmart Salon and network issues | 4.25 | $350.00 | — |
| Subtotal | $1,487.50 | ||
| Total | $1,487.50 | ||